#pxue
raw tiger
crimson dagger
"Complete" doesn't mean the same as "payouts enabled". You should make sure to follow the prompts that support gives you. If you have questions about how to fix your user's bank account, I would ask them there
torpid fiber
Hm but if i hover over the complete the messaging is:
This account has provided the required information to fully onboard onto Stripe. They can accept payments and receive payouts.
Well support is telling me it's all good
crimson dagger
Did you show them a screenshot of the Funds on hold message and ask them why it was showing there?
torpid fiber
Yes i did, told me missing bank account.
But i just verified with the User and they the bank account is added.
Is there an API i can verify payout accounts?
I also have these for the connected account
crimson dagger
Okay. Can you send me a screenshot of the Fund on hold message you're seeing? I also need to have the Connect account's account ID, which looks like this --> acct_abc123
crimson dagger
Can you give the whole screenshot? The message references a "bank account above", but that part is cut off
crimson dagger
It doesn't look like that account has an attached Bank Account.
You need to add a Bank Account to the Connect account in order for it to be able to be paid out
torpid fiber
Hm ok, can I check this on my end? Is it "External accounts"?
I'm guessing they may have added a Visa card by mistake?
warm palm
Yes that looks like they set up a debit card for payouts, so I'd ask support for clarification on the referenced "issue with your bank account above" -- the account holder might also need to reach out to support as this is an express account and their payout accounts are managed through the express dashboard.
Whopps, sorry that was a mis-click
torpid fiber
All good. Yeah i think we've figured it out here. I'll get the user to re-enter their information from the express dashboard