benstjohn | Stripe Developers | Page 1

cloud knollBOT Jan 31, 2023, 3:13 PM

#

shrewd sapphire Jan 31, 2023, 3:14 PM

#

Can you share the request id?

#

https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

limpid ridge Jan 31, 2023, 3:18 PM

#

req_lO5wRVynPFRFw4

visual saddle Jan 31, 2023, 3:18 PM

#

Hello 👋
Moving the context in the thread here

I just checked Stripe and the payment is cancelled, its just the reader is still stuck

limpid ridge Jan 31, 2023, 3:18 PM

#

right here @visual saddle

visual saddle Jan 31, 2023, 3:18 PM

#

I can take a look

#

What method are you calling to cancel this PI?

limpid ridge Jan 31, 2023, 3:19 PM

#

we're trying to cancel the reader action via the API

#

stripe.terminal.readers.cancelAction

visual saddle Jan 31, 2023, 3:19 PM

#

M2 Reader doesn't support Server-Driven integration

#

Server-driven integration path is only for WisePos E

limpid ridge Jan 31, 2023, 3:20 PM

#

okay, how can we cancel the action via the iOS SDK?

#

what function do we call for this?

visual saddle Jan 31, 2023, 3:20 PM

#

Good question, checking..

limpid ridge Jan 31, 2023, 3:26 PM

#

Would it be cancelSetupIntent?

#

basically the payment intent has already been sent to the Terminal via Terminal.shared.retrievePaymentIntent

#

so that payment status is "requires_payment_method" or something like that

#

Actually it wouldn't be cancelSetup

visual saddle Jan 31, 2023, 3:27 PM

#

Right, you just want to cancel the collection right?

limpid ridge Jan 31, 2023, 3:28 PM

#

since it already has an existing payment intent retrieved

#

ya

#

just want to cancel the "collection" mode on the terminal

#

and we can clear the PI via the API, but can't cancel the actual terminal

visual saddle Jan 31, 2023, 3:31 PM

#

As far as I can remember the collectPayment method returns a cancellable object which you'd need to use to cancel the collection

#

Not sure if the docs have aa section about this

#

The cancellable object as you can see in the example
https://stripe.com/docs/terminal/payments/collect-payment?terminal-sdk-platform=ios#:~:text=%3A true)-,self.collectCancelable%20%3D%20Terminal.shared,-.collectPaymentMethod(

#

Did that help @limpid ridge ?

limpid ridge Jan 31, 2023, 4:06 PM

#

Trying right now @visual saddle

#

thanks!

#

@visual saddle can you take a look at our code here?

#

trying to figure out what's going wrong

haughty breach Jan 31, 2023, 4:09 PM

#

📎 collectPaymentMethod

visual saddle Jan 31, 2023, 4:12 PM

#

What are you having trouble with?

limpid ridge Jan 31, 2023, 4:14 PM

#

I think we were missing the "cancelAction" button to actually cancel the "cancellable" item

visual saddle Jan 31, 2023, 4:19 PM

#

Ah gotcha. Does it work now?

limpid ridge Jan 31, 2023, 4:22 PM

#

I believe so!

visual saddle Jan 31, 2023, 4:23 PM

#

Great!

limpid ridge Jan 31, 2023, 4:26 PM

#

Thanks for the help!

visual saddle Jan 31, 2023, 4:26 PM

#

NP! 🙂 Pleasure as always

#benstjohn