#Твой батя
wind salmon
crisp zenith
hi! do you have an example of a subscription sub_xxx where this happened? seeing an example would help me understand you
but ultimately, the way it works is that if an invoice is created and the customer has a balance, we 'suck' that balance into the invoice and use it on that invoice. it doesn't get returned automatically if the invoice payment fails etc later on, that's something you'd have to manually do by updating the customer's balance after that.
hearty wraith
Can I somehow disable the balance suction tool or make an automatic return of funds?
It's hard to manually track every customer with this issue
crisp zenith
no there's not really any option except calling https://stripe.com/docs/api/customer_balance_transactions yourself to add funds back into their balance if you wish to add them after an invoice attempt
hearty wraith
Thank you! Not very comfortable 😦
How can you figure out how much money stripe has "sucked" in?
crisp zenith
you can check https://stripe.com/docs/api/invoices/object?lang=node#invoice_object-starting_balance on the Invoice I believe
hearty wraith
Thanks, try this