WayneAlphageek | Stripe Developers | Page 1

plucky voidBOT Jan 31, 2023, 8:55 AM

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potent flume Jan 31, 2023, 8:57 AM

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Hi there, can you share the PaymentIntent ID?

scarlet spire Jan 31, 2023, 8:58 AM

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Where would I find this please?

potent flume Jan 31, 2023, 8:59 AM

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Or you can share with me the one of the subscription ID

scarlet spire Jan 31, 2023, 9:01 AM

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Please can you let me know where I can find these and I will provide

potent flume Jan 31, 2023, 9:02 AM

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You can log into your Dashboard are see your subscriptions here https://dashboard.stripe.com/subscriptions

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

scarlet spire Jan 31, 2023, 9:03 AM

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Ok. bear with me a moment

cloud shadow Jan 31, 2023, 9:04 AM

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👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!

scarlet spire Jan 31, 2023, 9:05 AM

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I'm just obtaining the clients stripe login details from my colleague

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OK, I have access

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For some reason , the subscriptions are blank. However these are being recorded inside WooComm

cloud shadow Jan 31, 2023, 9:13 AM

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how did you transfer subscriptions to the new site?

scarlet spire Jan 31, 2023, 9:14 AM

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Import from one wordpress to another

cloud shadow Jan 31, 2023, 9:15 AM

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I meant the subscriptions on Stripe

scarlet spire Jan 31, 2023, 9:18 AM

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We've never used the stripe subscriptions within Stripe. We use the woocomm subscription extension, which triggers a new payment when subscription is due

cloud shadow Jan 31, 2023, 9:19 AM

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I'm not sure how that extension work, have you tried reaching out to that extension support?

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the error you're getting is mainly because of the PM not being passed

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have you changed the Stripe Account as well or were you using the same account in the old website?

scarlet spire Jan 31, 2023, 9:21 AM

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It's the same stripe account as the previous website

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and the same woocomm extension

cloud shadow Jan 31, 2023, 9:25 AM

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Maybe the PM data didn't migrate through to the new website

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it's really something you should look into with the extension's support team since they know the limitations of their tool

scarlet spire Jan 31, 2023, 9:33 AM

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It looks like payment methods didn't transfer across. Is there a way to transfer these from the previous site, using the Live ID?

cloud shadow Jan 31, 2023, 9:35 AM

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this is not really related to Stripe, the PMs still exist in your Stripe Account, it's the extension's db that should be updated

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thus contacting the extension's support is the way to go

scarlet spire Jan 31, 2023, 9:36 AM

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OK. I'll reach out to them

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Thank you for the assistance

#WayneAlphageek