#angrowmkt1
turbid gale
night panther
hello
inner skiff
Hi there, have you checked the account's requirements.disabled_reason as the error message suggested?
night panther
testmode_charges_only
This Connect account cannot currently make live charges. The requirements.disabled_reason property on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.
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i can not find it
where to check?
inner skiff
night panther
inner skiff
You should retrieve the account and check its requirements.disabled_reason (see the link I posted earlier)
inner skiff
You don't need to screenshot the API reference
Do you know how to retrieve the connected account object through API?
night panther
not really
inner skiff
https://stripe.com/docs/api/accounts/retrieve#retrieve_account this is the API you should call to retrieve the connected account object, the API reference doc also provides example code in various languages
worn orchid
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!