#vitali han
shell quartz
worn canyon
Hi there, you need to create manual payout for instant payouts
steel adder
yes i know, when i try to get the balance for the account instant_available is 0 for some and not 0 for others
i need the amount to create the payout
worn canyon
OK, so your question is why the other account doesn't have a instant_available ?
steel adder
yes
worn canyon
I'm an engineer and I can only help with question related to API and technical integration. For other questions, please reach out to Stripe support at https://support.stripe.com/contact
steel adder
?
im asking about the api
im getting instant_available 0
for the /balance call
acct_1KfNWlRdovtGvuVl
worn canyon
It means this account doesn't have instant_available funds
worn canyon
Ask I explained earlier, please reach out to Stripe support for account specific inquiry.
steel adder
what do you mean? there is no account its all my accounts on the test env
is there someone else that can help here?
worn canyon
Oh, sorry for the oversight, I thought you are asking about actual accounts
Let me take a quick look
https://dashboard.stripe.com/payouts/instant_payouts_eligibility it looks like this account is ineligible for instant payouts
https://stripe.com/docs/payouts/instant-payouts#compatibility have you added a supported debit card or supported bank account to the connected account?
steel adder
yes i did
how do you see its not eligible?
i cant access that link from the connect account
my flow is this-> both accounts are old accounts that i added debit cards to, they both had previous payments, one was on manual the other on automatic, the one on manual when i added the debit card had the instant_available and the other one didnt
worn canyon
This is going to require a bit more investigation. Sorry to redirect you, but can you write in to https://support.stripe.com/contact/email with the information that you provided. We'll respond via email/ticket after looking into it further.
steel adder
ok thx