KRS | Stripe Developers | Page 1

west lightBOT Jan 31, 2023, 4:20 AM

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fluid geode Jan 31, 2023, 4:24 AM

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Hi there, I see the automatic_advance is set to false in this invoice, let me take a look

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When you update the invoice, or finalize the invoice, you can set automatic_advance to true https://stripe.com/docs/api/invoices/finalize#finalize_invoice

Stripe API reference – Finalize an invoice – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

uneven dragon Jan 31, 2023, 4:31 AM

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what is the default value, because we are not providing this value

faint yew Jan 31, 2023, 4:48 AM

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hmmm, to clarify, is it just this invoice? or you have other invoices with the same issue?

uneven dragon Jan 31, 2023, 4:49 AM

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looks like there are other invoices too.

uneven dragon Jan 31, 2023, 5:06 AM

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@faint yew @fluid geode still looking in to the issue?

fluid geode Jan 31, 2023, 5:09 AM

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@uneven dragon Thanks for waiting. the subscription changed to unpaid in this event evt_1M2gzpI5vSu94Gk8Yshy9MJo because your setting is If all retries for a payment fail, mark the subscription as unpaid

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For unpaid subscription, the latest invoice remains open but payments aren’t attempted, that's why the automatic_advance is off.

You can refer to this guide (https://stripe.com/docs/billing/subscriptions/overview#unpaid-subscriptions) to handle unpaid subscriptions.

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uneven dragon Jan 31, 2023, 5:14 AM

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We wanted to have this behaviour - every month when the invoice is created, it will attempt to pay automatically with retry. In case of failures, invoice and payment is in failed state and subscription in unpaid state. for the next month, when the new invoice is created, we will add the older invoice amount to the new invoice created and void the older invoice. And after the modification the newer invoice is finalized. We would like stripe to attempt the payment after the finalize.

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in the link share above, it states that Finalize, then pay the draft invoices. Pay the most recent invoice before its due date to update the status of the subscription to active.

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does this mean, i need to try invoice pay explicity?

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It also states this - If you leave the unpaid subscription in place, the most recent unpaid invoice remains open, new invoices are generated, and payments on new invoices are attempted.

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so this means, that payment will be attempted in the unpaid state

fluid geode Jan 31, 2023, 5:18 AM

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It's up to you. You can collect a new payment method from customer and call the pay API (https://stripe.com/docs/api/invoices/pay#pay_invoice), or navigate your customer to the hosted invoice page to complete the payment

Stripe API reference – Pay an invoice – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

uneven dragon Jan 31, 2023, 5:21 AM

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in case of payment failures for insufficient balance for the previous month, then next month invoice pay will work. so we dont want to navigate customer to separate invoice page to update payment method. My question is, if i provide auto_adance as True as part of the finalize_invoice API, then stripe will attempt payment automatically or i have to trigger pay explicity?

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since there is no payment method updated, i would like to be sure whether stripe will attempt payment in this case or not.

fluid geode Jan 31, 2023, 5:37 AM

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Thanks for waiting. I'd need to test this flow out to verify. But discord is busy atm, can you test it out by yourself?

uneven dragon Jan 31, 2023, 5:39 AM

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the problem is, it works fine when i try it with test clocks, all the overdue invoices are attempted payment. and after that only we implemented finalize, but in production the behavior is different. so i am confused, thats why trying to get confirmation

fluid geode Jan 31, 2023, 5:40 AM

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Can you share with me a subscription that behave differently?

uneven dragon Jan 31, 2023, 5:40 AM

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i have tested it while implementing, i will try to create the scenario and share it with you in some time.

uneven dragon Jan 31, 2023, 6:03 AM

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i think i made a mistake while testing, i did not wait for the subscription to chnage from past_due to unpaid status while testing with test clocks. So now, i am able to reproduce the same scenario as like the previous subscription. Also i tested with auto_advance as True while finalizing it, and then stripe attempts payment after that. So I will not call explicity pay and allow stripe to initiate collection.

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Thanks.

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I have one other question regarding the payment retries.

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is it recommended to use smart retries for payment failures?

faint yew Jan 31, 2023, 6:09 AM

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it's really up to you. Stripe implemented smart retries help to increase the chance of successfully paying an invoice.

uneven dragon Jan 31, 2023, 6:10 AM

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i wanted to try this behavior in our test account QA, but i am not able to enable it.

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any specific steps required?

fluid geode Jan 31, 2023, 6:12 AM

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Hi @uneven dragon Smart Retries is a feature available in Billing Scale. You need to upgrade to it https://dashboard.stripe.com/settings/billing/plans

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uneven dragon Jan 31, 2023, 6:15 AM

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can i upgrade it for test account without any cost implication?

fluid geode Jan 31, 2023, 6:19 AM

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You can't upgrade just for test mode. You can reach out to sales to discuss pricing options https://stripe.com/contact/sales

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