adampetty | Stripe Developers | Page 1

fallow torrentBOT Jan 30, 2023, 8:55 AM

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unique gate Jan 30, 2023, 8:57 AM

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I've followed this guide: https://stripe.com/docs/payments/3d-secure?locale=en-GB#when-to-use-3d-secure

In test mode I get this after confirming payment

However in live mode I get this blank screen

Card authentication and 3D Secure

Learn about authentication to reduce fraud and meet regulatory requirements.

granite adder Jan 30, 2023, 9:01 AM

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👋 happy to help

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do you have a request id I can take a look at? here's how you can find one https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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and if you can also take a screenshot of the browser's console for any errors there that would also be helpful

unique gate Jan 30, 2023, 9:23 AM

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req_FPv0fDQQUQaV3r

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it opens a 3d secure popup but nothing happens

granite adder Jan 30, 2023, 9:29 AM

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ok so I'm looking at this request https://dashboard.stripe.com/logs/req_rwVnDEVUUSkHO4

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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(the request you shared is for creating a customer, not really relevant here)

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so based on this request https://dashboard.stripe.com/logs/req_wmSbbj1XN0EWOU as well, I assume that you first tokenize a PaymentMethod then send it to the backend to attach it to the PaymentIntent and wait to see whether the PI is in requies_action status to send it back to the frontend where you call handleCardAction, rather than doing all of that on the frontend with the Elements directly

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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correct?

#adampetty