#nunu
low needle
brave burrow
for cus_NDouRw7NAaLZBr
(test mode)
topaz knot
Can you share the Sub iD? sub_xxx
brave burrow
yes there are no retries set
so when payment fails subscription should get cancelled right?
why should it try again and again
topaz knot
No it wasn't retried, it stayed that way. You just have multiple different Invoices for different days
And they weren't "failed", but requires_action instead
brave burrow
it is a daily plan , so for 3d card case if user didn't try to renew subscription , it will never get cancelled ?
topaz knot
Ah I see what you mean, you want the Subscription automatically cancelled
brave burrow
for normal cards like 4242424242, if payment fails subscription get automatically cancelled after all retries
likewise for 3d cards if card expired or insufficient fund case also after all retries subscription wiil get cancelled
topaz knot
But here which card did you use?
brave burrow
3d card , but here the customer didnt tried to renew subscription
as it is 3d automatic renewal wont happens
customer need to click the invoice lin k and pay
so what happens if he didnt try to renew?
subscripion wont get cancelled?
topaz knot
Um agree that we should expect a cancellation. Btw can you resolve the account status warning? I suspect it affects the billing engine
Verify your account
We ran into some issues verifying your account details. Charges and payouts are paused until you correct the following items.