#AlexFitFlow
midnight mantle
fossil robin
warped mist
I am struggling to figure out how to synch my project with Stripe
The Docs and tutorials that I find have helped me a bit
Although I still am not sure how to proceed
I contacted Stripe customer support a week ago and they still have not gotten back to me with my case
gaunt axle
What have you tried so far? Where are you exactly stuck?
warped mist
Its hard to write everything down and have it be thorough. Can I do a video call so I can share my screen?
gaunt axle
I'm afraid that is not an option. We'd be happy to help here
warped mist
idk If i can be thorough enough through messaging. We would be going back and forth for a week before a solution
A video call would be very simple
This is a very complicated project and I dont even know where to begin with summarizing it properly
gaunt axle
I recommend that you follow up on your email as I'm unable to offer a video call.
warped mist
I was not given a follow up to my email
I spoke to someone on the phone who said they would get back to me by email. Its been a week and no response. I called again yesterday and again I was told to just wait
It is a project I need to release ASAP
Can I send pictures?
gaunt axle
Please email https://support.stripe.com/contact, pictures are not as helpful and it would be more beneficial to have full context here with code.
warped mist
Ive contacted them with no response
Its been a week
I can only send one file at a time at that link for the email
gaunt axle
You should be able to provide a zip of the files on the email
warped mist
I just emailed my zipped project. I am being ignored by customer service engineers. How do I know they will respond to me this time?
Its been a week now no response
....
@gaunt axle @fossil robin
gaunt axle
Support should respond within the next day. Can you confirm that you used this contact link, https://support.stripe.com/contact?
warped mist
I have been using that link nonstop only to be ignored on the follow up email...