#Moonat

1 messages · Page 1 of 1 (latest)

glossy gulchBOT
vapid galleon
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this is a pic of how it looks the real payment refunded

image.png
willow agate
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Can you share an example refund ID from your real account?

vapid galleon
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give me a sec

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I have the payment id does it work?

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I think this is the id

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re_3MUZt5DQ8VsXMuzj2RnZrA93

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This one is from the payment: pi_3MUZt5DQ8VsXMuzj2s0s0ujo

willow agate
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yup that works, give me a few minutes to take a look

vapid galleon
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thanks

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I just want to know if there is a difference between a test refund and another from a real account

willow agate
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Can you also share one from your test account?

vapid galleon
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yes, give me a sec

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Payment ID: pi_3MUZYBB8APgzR4zo1XvoojhB

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Refund ID: re_3MUZYBB8APgzR4zo1LjsHgEI

willow agate
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I believe you're seeing this behavior because the two accounts are on two different pricing plans with slightly different fee structures.

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If you want your two accounts to be on the same fee structure, I'd recommend getting in contact with support (https://support.stripe.com/contact) to fix this

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

vapid galleon
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do you know wich plans are?

willow agate
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I don't know the specifics of the pricing plans, and it's not something we can really discuss here anyways (we don't deal with pricing plans since this is a developer channel and it's also a public channel)

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I'd really recommend talking to support to get the details

vapid galleon
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Okay, I see.
Thanks Karbi!

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Have a great day!