masterroshi

[meager summit]

Hi there. Can you provide the subscription id? Also, can you share the request id for creating the customer portal session?

[warped shard]

@meager summit Sure thing! sub_1MUS5bBtf7hakIXCuli51DBc
bps_1MUXCDBtf7hakIXCTUAHrM3e

[meager summit]

Thanks for that. Let me take a look

Hm can you show a screenshot of what you're seeing in the portal?

[warped shard]

Expectation is to see $69.50, since coupon with 50% off was applied to this subscription. Note: I removed the first part of the subscription title for privacy.

[meager summit]

No worries. I do see that we show the free trial at least

Let me confirm if it's expected that one-time coupons won't show in the billing portal

Yeah based on what I'm seeing, this is just how it works currently. The billing history section should still show any invoices for a lower a amount due to one time coupons

[warped shard]

Got it, are there plans to support more dynamic behaviour? We have a high dropoff and support request rate, since people stating we're scaming then with coupons and they don't trust us that they won't pay the full price

[meager summit]

This is just based off that above view?

I'm not sure though. I would write in to support and provide this feedback to them and request this be added as a feature request: https://support.stripe.com/contact/email

[warped shard]

Yes, they screenshot the view and asking our CS team why it says $139 even they enrolled to $69, some of them cancel trial and others try to trust us when we send them a screenshot from stripe dashboard. But in general it brings a shady view to our business.

[meager summit]

I see. Sorry to hear that. Yeah I highly recommend reaching out to support to provide this feedback

[warped shard]

I will do thank you for checking this. Much appreciated!