Rubic

[hallow hound]

Hi there!

[obtuse sable]

Hi

[hallow hound]

I'm not sure I understand your question. Can you give more details?

[obtuse sable]

I have a business on Kajabi, the checkout page are on Kajabi and Stripe receive the money but, neither invoice are generate by the way

[hallow hound]

I see, then you need to reach out to Kajabi support for these types of questions.

[obtuse sable]

But it's in Stripe not Kajabi

[hallow hound]

I deleted your screenshot since it contains personal information.

[obtuse sable]

Thank you and sorry

But in the billing part of stripe, neither invoice are created but the paiement are in

[hallow hound]

Who created that payment with Stripe? Kajabi or you?

[obtuse sable]

Kajabi

[hallow hound]

Then you need to reach out to Kajabi support.

[wraith zenith]

👋 taking over for my colleague. Let me catch up.

"We do have the option to send the receipt to customers on our end but generating an invoice in your payment provider is handled by Stripe themselves." Kajabi support tell me that and stripe support tell me to talk with kajabi support... Someone can help me please ?

if we're talking about one-off invoices with Checkout, this (https://stripe.com/docs/payments/checkout/post-payment-invoices ) is a new feature that Kajabi should implement since they are your platform

for you to be able to benefit from it

@obtuse sable let's continue here

Why when a customer buy something on the Kajabi checkout he receive the receipt but on STripe, the payment comes in but does not generate any invoice in stripe, when I go to "billing" there is nothing
We don't generate invoices unless the platform in this case Kajabi specifies that in their integration with Stripe

this is something that you need to ask Kajabi for and they need to implement it on their side

[obtuse sable]

So I need to send the link to kajabi support ?

[wraith zenith]

yes you can, but this is a feature request for them to handle