allianceRes | Stripe Developers | Page 1

urban barnBOT Jan 26, 2023, 10:24 AM

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rustic wigeon Jan 26, 2023, 10:24 AM

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Hi there!

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You can see all possible subscriptions status here: https://stripe.com/docs/billing/subscriptions/overview#subscription-statuses

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Can you clarify how you are creating your subscriptions exactly?

upbeat lodge Jan 26, 2023, 10:25 AM

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I create a customer then a subscription in my back end

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then in my front end I check status of subscription

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if it is trialing or active

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but I would like to know if stripe can send another status when i create a new subscription

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trialing, octive or incompelete

rustic wigeon Jan 26, 2023, 10:28 AM

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It could also be incomplete, depending on how you create your Subscription.

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Can you share a subscription ID (sub_xxx), so I can learn more about your integration?

upbeat lodge Jan 26, 2023, 10:30 AM

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sub_1MU4whGfA2lQACd1tc6df9Sf

rustic wigeon Jan 26, 2023, 10:34 AM

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Got it. Then yes, if the payment fails you would get an incomplete subscription in this case.

upbeat lodge Jan 26, 2023, 10:39 AM

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I get status = incomplete only when there is an action required

rustic wigeon Jan 26, 2023, 10:42 AM

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Yes that's one way the payment can fail. It can also be declined by the bank because there are not enough funds on the account, or they think it's a fraudulent transactions. In all these cases you would get an incomplete subscription.

upbeat lodge Jan 26, 2023, 10:47 AM

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in these cases stripe sent me an error message before creating th customer

rustic wigeon Jan 26, 2023, 10:50 AM

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You can use this test card for this: https://stripe.com/docs/testing?testing-method=card-numbers#declined-payments

upbeat lodge Jan 26, 2023, 10:59 AM

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ok thank you!

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I have another question:

For this subscription the card need an authentification: sub_1MU5iOGfA2lQACd1q8pDvphA

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we don't have a webhoook in our system and we want that Strip inform the customer to authentificate his card

rustic wigeon Jan 26, 2023, 11:07 AM

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Yes, we have a lot of settings about this in the dashboard: https://dashboard.stripe.com/settings/billing/automatic

upbeat lodge Jan 26, 2023, 11:07 AM

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our setting is good but we made a test in PROD mode and we don't get any email from stripe

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here is the subscription:

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sub_1MEamIGfA2lQACd1EF8S5dVP

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for this subscription, we did not authenticate the card during registration and after 24 hours Stripe canceled the subscription without sending an email.

rustic wigeon Jan 26, 2023, 11:13 AM

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These settings only apply to the recurring payment, not the very first payment of a subscription.

upbeat lodge Jan 26, 2023, 11:15 AM

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Ok thank you!
for the first payment, if the user has not completed the authentication, what do you recommend please?

rustic wigeon Jan 26, 2023, 11:17 AM

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Can you clarify your flow for the first payment?

Are you creating a new payment method just to be able to start the subscription?
Or are you re-using a payment method that you already had saved on the customer in the past?

upbeat lodge Jan 26, 2023, 11:19 AM

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im creating a new payment to start subscription and the user has not complete the 3DS authentification

rustic wigeon Jan 26, 2023, 11:23 AM

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Then you should follow this guide: https://stripe.com/docs/billing/subscriptions/build-subscriptions?ui=elements
At a high level:

First create the subscription, and retrieve the latest_invoice.payment_intent.client_secret
Send the client secret to the frontend to collect the payment information with the Payment Element
If 3DS is required, a popup will appear on the page for the customer
Once the payment is successful, the subscription will become active

upbeat lodge Jan 26, 2023, 11:24 AM

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yes our app is ready, but i mean when then user ignore the 3DS, can we send him an email later?

rustic wigeon Jan 26, 2023, 11:27 AM

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Yes, but that's something that you'll need to manage on your end.

#allianceRes