erangalp | Stripe Developers | Page 1

foggy dawnBOT Jan 26, 2023, 2:23 AM

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night goblet Jan 26, 2023, 2:24 AM

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Hi there, can you share with me one of the payout IDs?

grave quiver Jan 26, 2023, 2:24 AM

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Let me find one

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This is the most recent one - https://dashboard.stripe.com/acct_1INRXtFGYWNhrk12/payouts/po_1MTdr9FGYWNhrk12gt5qNzu1

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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Also, I can see on their dashboard through the connect dashboard, that it says "You have 2 active requests from Stripe that require action" - could that be related to why their payouts are impacted?

night goblet Jan 26, 2023, 2:29 AM

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This payout status is already paid. Can you tell me what's the amount that the connected account expects to receive?

grave quiver Jan 26, 2023, 2:30 AM

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I am not the merchant, so I'm not quite sure. Are you seeing anything related to them being a connect account in that regard that we can control through the integration? or should we send them back to Stripe support for questions about their payouts?

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It does say this when I click through to the above message. I'm assuming this is what Stripe support was referring to, as us being their "administrator"

night goblet Jan 26, 2023, 2:32 AM

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This account is on auto payout, and the payout schedule is daily, which means Stripe will automatically create the payout everyday with the available balance.

grave quiver Jan 26, 2023, 2:32 AM

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I'm not aware of us as the connect platform, having any control over account review or reserves being held

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What is this notice referring to?

night goblet Jan 26, 2023, 2:34 AM

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This notice is for the connected account, you can inform the admin of this connected account to log into their Dashboard and perform the required action,

grave quiver Jan 26, 2023, 2:34 AM

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Alright, so it means the person who owns the account - any idea why Stripe support would tell them that's us, the connect platform?

night goblet Jan 26, 2023, 2:35 AM

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So far the only thing affecting the payout is the 10% in reserve.

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I don't have the details of your previous discussion with Stripe support, but I don't see anything that causes this connected account receive only half payouts.

grave quiver Jan 26, 2023, 2:36 AM

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Understood, thanks for looking into it. Just for future reference, is there any way that we can influence payouts to Standard accounts?

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Either through the API or through the connect set up on our end

night goblet Jan 26, 2023, 2:38 AM

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The platform can manage the payout settings of connected accounts through API https://stripe.com/docs/connect/manage-payout-schedule

Managing payout schedule

Manage the automatic payout schedule to your connected accounts.

grave quiver Jan 26, 2023, 2:38 AM

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Got it - but this account is on regular daily automatic payouts, correct?

night goblet Jan 26, 2023, 2:39 AM

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Yes you are right.

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And if I were you, I'll also ask the connected account what makes them think they only receive half of the payouts.

grave quiver Jan 26, 2023, 2:41 AM

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They're probably just exaggerating - thanks for your help Jack!

#erangalp