#benstjohn
cursive scarab
twilit belfry
Hi, can you speak more? What are you seeing? Can you share a request id where you're seeing this?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
twilit belfry
You can check Stripe status here, https://status.stripe.com/.
Can you share the request id where this charge failed please? When did this start happening?
twilit belfry
There are 400 ERR: https://stripe.com/docs/api/errors
Taking a look at the request ids, thank you
river mirage
okay these seem unrelated
because everything is failing now but those are old failures
any idea of why it would time out?
twilit belfry
On these two requests you have passed an an empty string
river mirage
looks like everything tied to stripe was timing out
@twilit belfry I think in those cases it's unrelated
twilit belfry
Can you share a request id that is related?
river mirage
we have VERY FEW failed payments
it's like they hit the stripe API and just never even went through/hit the server
but it happened on 2 unrealted servers of ours at the same time
East Coast region
Is there anything you can look into on an outage or something
twilit belfry
Can you share way more details? What errors are you saying? Exactly what is happening on your code?
river mirage
the rest of our site is perfectly fine, but transactions just got hung up on stripe and the site timedout
so we didn't have any logs
like there are no error logs, just literally stripe wasn't responding to us
twilit belfry
What are you exactly seeing on your end?
river mirage
So it's working fine now for us, it was like a 5 min span where nothing was going through for Stripe but the rest of the site was working totally
*fine
shut nymph
Now with that said: Can you say exactly what happened. Like what API didn't work, what did you get back, which exact UTC timestamp, where is the request coming from (server or client), etc.
But I can tell you for a fact that we did not have any outage today, even partial
river mirage
So we have a site where we sell tickets, and for 10 min (7:40-7:50) our API was not working for stripe. We did not get any logs as there were no "errors" it just got hung on the call and eventually timed out (cloudflare timeout)
is there a possibility of a slow connection for a breif moment where it could have just lingered?
shut nymph
you can't really get a cloudlfare timeout, that doesn't make sense
/v1/charges happens server-side
cloudflare wouldn't be involved in this at all
river mirage
cloudflare times out a server if it is unresponsive for more than 30 seconds
which happened
shut nymph
okay but what happened on your own server though? Like your code does more than just call /v1/charges.
But it's likely that you had a network error/issue on your own server(s) and in that case you should speak to your hosting provider. They should be able to look at their own network logs around that time and figure out what happened
river mirage
Will do
shut nymph
I looked at your logs and I definitely see that for 10 minutes we never got requests from you
river mirage
yeah isn't that odd?
any idea what possibly could have gone wrong? we use 2 completely different servers, and they BOTH had the outage at the same time
shut nymph
not really, that's common when your server experiences a network issue
river mirage
like fully hosted differntly