#michael-account-support
spiral dust
frail root
Unfortunately we can't do account support on this server, if you reach out to our support team they can help you https://support.stripe.com/?contact=true
hushed knoll
Well is this a development issue
Why would a payout not be dispersed?
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frail root
This server is more for coding. "Why in't this payout landing?" is an account question.
Do you know if you have changed the payout schedule for this account? That is where I would think to look here from the coding side of this https://stripe.com/docs/connect/manage-payout-schedule
hushed knoll
Nope. Payout hasnt changed.
Does suppprt have a discord channel?
Is there anyway you can accelerate this to a superior as the support agent I spoke with was unsure of the problem and didn't do anything.
frail root
Support just has the communication methods on that page. I'll see if I can see anything myself on that account but may have to direct you back to support again
hushed knoll
@frail root any update
valid ore
Hi, taking over here and catching up.
hushed knoll
Thank you
We haven’t heard back from anyone
There’s $27,000 in delayed payouts
Lawyers are getting involved at this point
And no responses from any support or whatever
swift swiftBOT
:question: @hushed knoll Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
jolly flare
We can't help with account support issues here. You're also now threatening legal action so we can't really speak about this here. Please contact our support team directly.
jolly flare
michael-account-support
hushed knoll
Please read what I wrote
jolly flare
I did, you explained your lawyers are getting involved. Please work with our support team. This Discord community is for developers asking questions about their own code. We can't help with this kind of questions.
https://support.stripe.com/contact is where you will need to go to get help
hushed knoll
I did not.
I said lawyers are getting involved
Not our lawyers
Please read the conversation prior before making assumptions
We have questions about the code
We have a 2 day payout
And it’s been 6 days
Please explain why the system isn’t processing a payout
swift swiftBOT
:question: @hushed knoll Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact
jolly flare
Come on
jolly flare
Please work with our support team for help. I have repeatedly explained this
hushed knoll
So there’s a bug
Your support team has no idea what’s going on
Says it’s a technical issue
So I am asking again
We used your API docs to setup payout timeline
Delayed 2 days
Distributed daily
Why is it not working
You have a better person for me to speak to - have them email us support@sprwt.io
I’m not messaging you cause im bored
I’m messaging because your support team said it’s a technical issue they can’t solve
So your the tech guy
Debug this issue for me
So we can solve it
jolly flare
I am sorry but I can not help with this. There's no technical issue, nothing is bugged or a problem with code. It's solely an account support question.
Unfortunately the only place to get help for this is directly with our support team. So I am saying this clearly: you have to talk to our support team on https://support.stripe.com/contact. We can't help with any of this here.