alexanderg | Stripe Developers | Page 1

graceful pagodaBOT Jan 25, 2023, 7:37 PM

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kind ginkgo Jan 25, 2023, 7:37 PM

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Can you elaborate on where you're selecting this / what exactly you mean?

strange basin Jan 25, 2023, 7:41 PM

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On a given account (connect) you can select "pause payments" in the top right corner

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Top right there is triple dot

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https://dashboard.stripe.com/connect/accounts/acct_1MTtm6IXFvj07ijO/activity

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

kind ginkgo Jan 25, 2023, 7:58 PM

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Ah, gotcha. So this: https://stripe.com/docs/connect/pausing-payments-or-payouts-on-connected-accounts

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Hmm I'm not sure about existing auths and cancel/refund/capture

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What behaviour are you seeing, and what do you expect?

strange basin Jan 25, 2023, 8:11 PM

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We are just investigating for now

kind ginkgo Jan 25, 2023, 8:19 PM

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Gotcha - trying to find some answered for you but may have to have to ask you to write in if I can't get concrete info

strange basin Jan 25, 2023, 8:39 PM

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What does it mean to write in?

kind ginkgo Jan 25, 2023, 8:44 PM

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Please go here: https://support.stripe.com/contact and provide a detailed explanation of what you need (effective of this change, expected behaviour etc)

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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I suggest using the webform but you may have chat or request a call options too

strange basin Jan 25, 2023, 8:46 PM

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Is there something you could help with? This option is not available in test mode so I cannot test it.

kind ginkgo Jan 25, 2023, 8:47 PM

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Unfortunately that's a problem for me too, as I can't test in live mode

#alexanderg