Teelu

[half plover]

You're talking about Customer credit balances, right?

https://stripe.com/docs/billing/customer/balance

[tender lynx]

Correct!

[half plover]

So I think customer.updated is the only webhook event for this and it sounds like you're doing that correctly already. Not sure if you're also checking this customer_cash_balance_transaction.created but it might be helpful if you use cash balances:https://stripe.com/docs/api/events/types#event_types-customer_cash_balance_transaction.created

[tender lynx]

Hmm we do not. Okay, I guess the only way is through the customer, but even then, knowing which of the balance_transaction's caused that change is not trivial if the amounts are the same

[half plover]

I didn't think there was a corresponding Balance Transaction for Customer credit balance events. Do you have an example of one of these Balance Transactions I can look at?

[tender lynx]

https://stripe.com/docs/api/customer_balance_transactions/object

[half plover]

I'm looking for the ID of a specific balance transaction that corresponds to the Customer credit balance

I see credit_note as a property on the Balance Transaction, but I don't have a specific object on my end I can look at to help troubleshoot

[tender lynx]

      "id": "cbtxn_1MUF6IKjI0M1O6BOfxhY7Thv",
      "object": "customer_balance_transaction",
      "amount": -12000,
      "created": 1689473460,
      "credit_note": null,
      "currency": "usd",
      "customer": "****",
      "description": "Adding this through the stripe UI",
      "ending_balance": -12000,
      "invoice": null,
      "livemode": false,
      "metadata": {},
      "type": "adjustment"
    },```

[half plover]

Is that the whole payload from the retrieve API call you made?

[tender lynx]

No, there is a list of multiple, but lets say theres more than one for the same amount of -12000, I dont see an easy way to determine the source. If the balance on a customer was changed, we get the customer.updated webhook event, and then from there, finding the reason for that exact change is not trivial

[half plover]

My assumption is that, in order to delineate 2 Balance Transactions for identical amounts on the same Customer, you would need to compare the timestamp, as I don't really see another way of knowing which Balance Transaction corresponds to which event

I definitely realize the complexity and instability of that approach though

[tender lynx]

Having a webhook for customer_balance_transaction.created and having those entities included would be a lifesaver

Yeah theres no real information from the customer.updated event other than "Heres your old and new balance"

[half plover]

I can submit a feature request for you. Do you have an account ID I can tie the request to?

[tender lynx]

even comparing the timestamp, i guess you can say whichever is closest to the customer.updated events created field but still not exact

would be nice to have a reference to the exact change modifying that balance

acct_1Ln2NYKjI0M1O6BO is the account id

[half plover]

For sure. I can see the use-case clearly and the current-state of what events are available for tracking this is not ideal. I'll submit the feature request for you and make sure the product team has a chance to look at it. I can't guarantee anything will come of it, but I'm happy to make sure the feedback is surfaced