sysOp | Stripe Developers | Page 1

clever tigerBOT Jan 25, 2023, 4:46 PM

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signal cedar Jan 25, 2023, 4:47 PM

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Good question, checking in to what gets invoices to go in to each

minor topaz Jan 25, 2023, 4:53 PM

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is it about how likely is a customer to pay the invoice?

signal cedar Jan 25, 2023, 4:58 PM

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Actually, can you send the ID of a "Failed" invoice? It looks like that isn't one of our statuses. https://stripe.com/docs/invoicing/overview#invoice-statuses

minor topaz Jan 25, 2023, 4:58 PM

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C45C268E-0005

signal cedar Jan 25, 2023, 4:59 PM

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Can you send the Stripe obejct ID? in_123...?

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Unfortunately I can't look it up as easily by those IDs

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But basically uncollectible is for invoices that you don't expect to be paid but could be paid down the line. You may have dashboard settings or code that is moving your invoices in to that state https://stripe.com/docs/invoicing/overview#uncollectible

minor topaz Jan 25, 2023, 5:00 PM

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in_1LdtApCdqoQSiT7aTNeL5nSB

signal cedar Jan 25, 2023, 5:04 PM

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Ah I see, that is a dashboard status but not one that shows up in the API. API-wise that invoice is still open it looks like https://stripe.com/docs/api/invoices/object#invoice_object-status

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Figuring out what exactly that dashboard status translates to...

minor topaz Jan 25, 2023, 5:06 PM

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would be very helpful if you can find out how that status is generated. It appears stripe marks invoice as automatic collection turned off and leave them as failed

minor topaz Jan 25, 2023, 6:35 PM

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I checked with our devs and thats nothing pushed through API, it's automatically set by stripe.

mossy mortar Jan 25, 2023, 6:36 PM

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HI 👋 apologies for the oversight. The server was really busy and we missed your question.

Looking now

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I believe the answer to this is in your Invoice status settings here: https://dashboard.stripe.com/settings/billing/automatic

You choose what you want to happen to Invoices after payment failures

minor topaz Jan 25, 2023, 7:06 PM

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We have every unpaid invoice set to go uncollectable 😦 We do not understand why some of invoices go as "Failed" with the automatic collection turned off

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mossy mortar Jan 25, 2023, 7:09 PM

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Hmmm, okay. Taking a deeper look now

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It looks like this Invoice was from a while back. Are you certain your Invoice settings were the same in September of last year?

minor topaz Jan 25, 2023, 7:15 PM

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yes, here more recent one in_1MKU6qCdqoQSiT7aBmCWQ5tn

mossy mortar Jan 25, 2023, 7:21 PM

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So that Invoice is still in an open status. The Payment Intent failed, so the Invoice remains open and the Payment Intent's status is requires_payment_method

minor topaz Jan 25, 2023, 7:23 PM

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yep but we dont understand why, it should be uncollectible

mossy mortar Jan 25, 2023, 7:25 PM

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You haven't exhausted your payment retry attempts

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It only retried payment once, then stop auto-retrying because the decline code was insufficient funds

minor topaz Jan 25, 2023, 7:33 PM

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so if insufficient funds on card it stops automatic collection?

#sysOp