eleanor | Stripe Developers | Page 1

deft girderBOT Jan 25, 2023, 3:22 PM

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gloomy pecan Jan 25, 2023, 3:22 PM

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Good question, looking in to this.

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As in you haven't found where it is in the API/Dashboard or as in you aren't sure how to aggregate it after that point?

twilit tendon Jan 25, 2023, 3:24 PM

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Thanks so much! (The image is the part of the portal process that I'm referring to; we'd love to evaluate cancelation reasons by plan and things like that.) And yes, I haven't found where it is stored in the dashboard — I found this tweet but not sure how to interpret it https://twitter.com/monvural/status/1500992315225264131

Screen_Shot_2023-01-25_at_10.22.52_AM.png

Melih O. (@monvural)

@threehourcoffee @stripe You can grab the data in Sigma, and cancelled subscriptions also show the reason on their detail page. If you have any Customer Portal questions or feedback, please email me - melih@stripe.com. We’ve got a lot of updates coming Q2 and beyond!

gloomy pecan Jan 25, 2023, 3:25 PM

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Sigma is our product for building reports on your account with SQL https://stripe.com/docs/stripe-data/access-data-in-dashboard

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So they are saying you can use that to see the reasons

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I will check to see if it is available elsewhere

twilit tendon Jan 25, 2023, 3:25 PM

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Ok awesome, I wasn't sure if that was a separate product that we needed to purchase or something

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Thank you!

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yeah if there's some tab of the dashboard I haven't found, that'd be great, but we can definitely use sigma if that's not available

#eleanor