#Srinivas Singana
shadow horizon
thorny gale
What details are you trying to collect, exactly? Can you describe an example situation to me?
woven musk
sure
I have cancelled a subscription. During that time there is a pop with list of reasons for cancelling.
I have chosen and submit. These information I can find on dashboard.stripe
but How I can capture this information either through API or webhook
I am talking about this information
thorny gale
If you mean to store this in Stripe, using the subscription metadata is probably the best approach, though this seems more appropriate to store in your own systems
https://stripe.com/docs/api/subscriptions/update#update_subscription-metadata
woven musk
I am not calling the cancel subscription from any custom component or API. I am cancelling the subscriptions from customer portal. How do I capture the information through meta data.
Even on submit the popup, no webhook listner is being hit
thorny gale
Ah, right. Can you share an example subscription you cancelled this way?
thorny gale
That one appears to still be active (but set to cancel at period end)
woven musk
yes
thorny gale
Do you have one that is already fully cancelled?
woven musk
let me do that quickly
sub_1MTtIEEVh83JkiItf4G4Gmqi
check this. its fully cancelled now
thorny gale
Cancellation details
Cancelled at
Jan 24, 1:02 PM
Reason
Other reason
Text
test test test test test
woven musk
I could see in dash board
but how I can retrieve this information
either by subscription id or customer id from my api
thorny gale
Ah, gotcha. This is not currently exposed via the API.
woven musk
then how could access this information?
thorny gale
Currently thats available via the Dashboard, and Sigma queries if you use Sigma
