jonathanbull-account-support | Stripe Developers | Page 1

leaden lichenBOT Jan 24, 2023, 4:26 PM

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short shore Jan 24, 2023, 4:27 PM

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Hello 👋
Let me see if there have been any updates

night sapphire Jan 24, 2023, 4:28 PM

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Thanks @short shore

short shore Jan 24, 2023, 4:29 PM

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looks like we're still waiting to hear back from the engineering team about this. Have you created a ticket via our support team already?

night sapphire Jan 24, 2023, 4:29 PM

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Yes we created the ticket last week

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Can you please chase?

short shore Jan 24, 2023, 4:30 PM

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Gotcha. Since you already have a ticket created with us, I believe codename_duchess OR someone from our team will reach out to you as soon as we have an update to share

night sapphire Jan 24, 2023, 4:39 PM

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Do you have an ETA on that?

short shore Jan 24, 2023, 4:42 PM

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Unfortunately, we don't have an ETA for this.

open atlas Jan 24, 2023, 4:43 PM

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jonathanbull-account-support

night sapphire Jan 24, 2023, 4:44 PM

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Feeling pretty frustrated here. Our customers subscriptions are being cancelled unintentionally – your team has confirmed its a bug – and we can't do anything but wait an undetermined amount of time for a fix. This is hitting us pretty hard.

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Is there literally no progress at all?

open atlas Jan 24, 2023, 4:53 PM

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@night sapphire Sorry for the frustration. We'll flag internally to make sure someone looks into your support ticket and follows up. It's not something I can help with right now sorry

night sapphire Jan 24, 2023, 4:56 PM

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thanks @open atlas

#jonathanbull-account-support