johann-portal-tiers | Stripe Developers | Page 1

civic sparrowBOT Jan 24, 2023, 4:19 PM

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open tusk Jan 24, 2023, 4:20 PM

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Hey! That's a known limitation of the portal currently. Listed here: https://stripe.com/docs/customer-management

storm loom Jan 24, 2023, 4:23 PM

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ho nooooo 😦
Do you know why is that ? What can we do if a customer wants to pause then ?

Thanks !

open tusk Jan 24, 2023, 4:26 PM

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It's just not something we've built support for yet. Until then, you'd need to handle pausing yourself

storm loom Jan 24, 2023, 4:28 PM

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i cannot pause it on my dashboard, only cancel it. Is that what you mean ?

open tusk Jan 24, 2023, 4:29 PM

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Can you share the sub_xxx ID? Also, when you say pause I assume you mean: https://stripe.com/docs/billing/subscriptions/pause

storm loom Jan 24, 2023, 4:35 PM

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ok i got it with your doc.
Do you know if it's in the roadmap to handle pausing tiered subscription from the customer portal?

open tusk Jan 24, 2023, 4:36 PM

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Not that I'm aware of, but will share your feedback with the team!

storm loom Jan 24, 2023, 4:40 PM

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thank you very much.

#johann-portal-tiers