#Owl
topaz pelican
fickle shoal
Hi 👋 sorry, no, I'm not sure what could be going on.
If you're having trouble signing in, I would recommend trying the options discussed here:
https://support.stripe.com/questions/trouble-signing-in
mellow matrix
I don't have an account yet as the reason I'm contacting support is cause I can't make one. I'm trying to make one via Ko-fi so the mail got validated but when I try to input a password it tells me to input a password as if I have left it blank. (It's in Swedish)
Then when I try to contact support neither my Gmail or Hotmail will register as valid. So I can't even contact support with my issue
fickle shoal
Oh, I'm not sure how Ko-fi built their Stripe integration, but it sounds like they may not be creating a Stripe account for you that can access the Support portal. Are you reaching regarding a question about Ko-fi?
mellow matrix
No. It's definitely stripe related. As I have tried creating an account separate from Kofi, but it just won't let me.
fickle shoal
Can you elaborate? If Kofi is using Stripe Connect, then depending on how they structured their integration you may not be able to bring your own Stripe account.
mellow matrix
See here, when I am making an account without Kofi and input all my details, the button to sign in is still "greyed out"
quartz grove
Hello 👋
If you need to contact our support team and aren't able to create an account, you can use the form here to reach out via email
https://support.stripe.com/contact/email
mellow matrix
Hi! And I'm sorry but I already have tried that. Stripe seemingly just refuses to show my mail as valid. Neither my Gmail nor Hotmail works.
The red text is " input a valid email address so we can contact you "
quartz grove
Ah thats interesting. Do you have another email you can try?
mellow matrix
I did try both Gmail and Hotmail and both got rejected.
But that's the only two mails I actively use.
quartz grove
Huh that is weird for sure. Have you tried using a different browser?
I don't see the same error on my end when I input your email address on the support site
mellow matrix
Yeah, I'll maybe try that! I'm on mobile so maybe that could be why also.
quartz grove
👍