JamesMindSwitch | Stripe Developers | Page 1

visual trellisBOT Jan 24, 2023, 10:04 AM

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vernal hearth Jan 24, 2023, 10:05 AM

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Hi there 🙂 Are you able to help?

merry cipher Jan 24, 2023, 10:11 AM

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👋 happy to help

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would you mind sharing the PaymentIntent Id?

vernal hearth Jan 24, 2023, 10:16 AM

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Thank you!

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Is this the correct info?
pm_1MKnQDDjyVz61youJ8m8MQuh

merry cipher Jan 24, 2023, 10:18 AM

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that's the Payment Method

vernal hearth Jan 24, 2023, 10:18 AM

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Just working out what the PaymentIntent Id is and where I find it 🙂

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Okay

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Bear with me!

merry cipher Jan 24, 2023, 10:18 AM

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it's on the payment page, it looks like pi_xxx

vernal hearth Jan 24, 2023, 10:19 AM

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pi_3MNLk5DjyVz61you4V09Lasi

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There you go!

merry cipher Jan 24, 2023, 10:19 AM

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taking a look

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I can see that the refund was successful https://dashboard.stripe.com/logs/req_RDYCbyGF7vBqL8

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

vernal hearth Jan 24, 2023, 10:23 AM

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Thank you but the customer has sent me this which suggests they have been charged that amount, not refunded.

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So we're both confused!

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Their currency is Indian Rupees

merry cipher Jan 24, 2023, 10:30 AM

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they need to check with their issuing bank, maybe the message is wrong from their end

vernal hearth Jan 24, 2023, 10:31 AM

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Please could you let me know if you're looking into this? 🙂

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Ah okay, thanks.

merry cipher Jan 24, 2023, 10:32 AM

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in all cases I don't see any other transaction related to that customer

vernal hearth Jan 24, 2023, 10:32 AM

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Okay thank you for your help.

merry cipher Jan 24, 2023, 10:33 AM

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let me know if you need any more help

vernal hearth Jan 24, 2023, 10:35 AM

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I will do, thanks!

#JamesMindSwitch