Михаил Пасухин

[golden escarp]

You mean they exist the onboarding flow without complete the fields/steps?

If so, you'd need to redirect them back to the onboarding flow with an Account Link: https://stripe.com/docs/connect/express-accounts#handle-users-not-completed-onboarding

[half dove]

Yes, it is. And we already show them info about they need to complete onboarding and redirect them. But why Stripe allows it? If I click the 'birth date' field, then Stripe shows it as required, defore this - not. It's very strange. 😦

[golden escarp]

My understanding is that they should not be able to proceed to the next step/page without completing required fields. Is that not the case?

[half dove]

Exactly, I think it must be so, but does not. I see this on fields Birth Date and Postcode, without other fields it does not allow next step

[golden escarp]

Let me try and reproduce this. Can you share the Account creation request/parameters you're using?

Are you creating an Account Link or using OAuth?

[half dove]

Account link

[golden escarp]

And this behaviour changed recently?

From my testing, date of birth isn't required:

[half dove]

Right, thi is a problem. It is not required, but without it account is marked as restricterd in dashboard

[golden escarp]

Do you have a specific account ID I can look at?

[half dove]

I think no right now

for example - here are other fields too, but without postcode it shows "Owner's address" and without birthdate it shows "Date of birth"

so this info is required

also, wait a second, I can show you some strange behavior

[golden escarp]

Yeah, unfortunately not every account requires the same information so the onboarding UI isn't tailored specifically to that account needs. It's likely that date of birth only became required because of other fields input after they passed the date of birth UI. You can find a list of requirements for specific account criteria here: https://stripe.com/docs/connect/required-verification-information

What you can do to alleviate this is provide as much additional information up front when creating the Account by passing the associated parameters. For example, if the account is in a specific country and you want a set of specific capabilities then the onboarding UI will specifically require those fields according to that UI.

[half dove]

when I open onboarding page

when I try to fill date of birth and remove it

[golden escarp]

Removes it how? When does that happen? I can't reproduce this

[half dove]

and after add and remove date of birth, it does not allow me to click "Next"

[golden escarp]

I guess that's just how the form validation works – once its 'touched' then it expects a value

Not sure what would cause clearing the field, but sounds weird! Can you share a video of it happening?

[golden escarp]

Looks to me like you just deleted the value?

Like you can press backspsace/delete and it'll clear the whole field

[half dove]

yes, problem is before I start fill birthdate, it shows as not required, but id I fill it and then delete, the field shows as required

[golden escarp]

As I said, that's just how the validation works I guess

But yeah, if you believe this is a bug I'd recommend writing in to support with clear reproducible steps to report it: https://support.stripe.com/contact

[half dove]

I think it must be required always

[golden escarp]

It's not, you can complete that page without providing a date of birth if you don't focus/touch the field

[half dove]

Yes, okay, I'll try to write them. Anyway I think it's a weird behavior.

[golden escarp]

Yeah I don't disagree. But it's not something you or I can fix today

[half dove]

btw, I read that express account can be used people from 18 years old, so I think DoB is required always for these accounts

okay, I'll write them. thank you!

[golden escarp]

Well, we verify age via identification. It's quite easy to provide a fake date of birth