#elporter
halcyon matrix
still herald
Unfortunately not - please reach out to our support team here for help in other languages: https://support.stripe.com/contact
copper grove
ok, thanks, i've a doubt about the invoice status
the problem is when we give more trial days to the customer but the invoice was generated before , so this invoice at the end is like paid
there's some way to avoid this invoice, or change automatically to not paid
still herald
With a trial period, a $0 (or 0 amount for another currency) invoice is produced and paid automatically, thats not optional
What would you like to happen instead?
copper grove
when is trial it's okay, the problem is when the invoice is generated and after that we add some trial days , and this invoice has never paid by the customer, then the invoice status is paid with a applied balance like this example
that's the really problem XD because we've a webhook , and it's change my status to paid and it's not paid
still herald
If you're testing and re-using a test customer, you likely have done some cancellations or upgrades that have produced credit balances on the customer
You should re-test with a new customer that has no balance
still herald
Ah, sure. Do you have the invoice id?
copper grove
in_1MR10zQuJrG19EOWwEKlfs4e
anyways were the same customer that we had this problem,
the customer subscribed , after that we cancelled their sub before trials days ended, and created a new one with more trial days , after that the invoice previously created was paid
still herald
This subscription update request created a prorated credit invoice for the customer:
https://dashboard.stripe.com/logs/req_dq8ZIQ4eNRsmOF
Invoice: in_1MNO8tQuJrG19EOW1H1dbDNO
If you did not intend to create a credit like that, you can disable prorations in future:
https://stripe.com/docs/billing/subscriptions/prorations#disable-prorations
proration_behavior=none during the update request
copper grove
okay! i will try the next