#Matt J

1 messages · Page 1 of 1 (latest)

chilly stratusBOT
hushed ridge
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Hello there

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Where is your platform located?

unreal latch
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In the U.S.

hushed ridge
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You will need to onboard Connected Accounts with the recipient service agreement to accomplish this

unreal latch
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Ok. I wasn't sure how that worked with us being the connected account with BigCommerce.

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From the agreement page, it sounds like we are a connnected account from the main BigCommerce account.

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Sorry if that doesn't make sense.

hushed ridge
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Ah I see what you are saying.

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So yeah BigCommerce can't do this part for you

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As in -- they can facilitate payments to your account (they will be the platform and you the Connected Account), but they can't also transfer those funds.

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You would then need to handle that yourself in terms of making the transfers to your own Connected Accounts (where you would act as the platform)

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We don't allow interaction between a "grandfather platform" and "grandchildren accounts" if that makes sense

unreal latch
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Yes that makes sense. We fully planned on making the transfer ourselves. but we weren't sure if we as the parents could make additional transfers to our children with funds received from the grandparents.

hushed ridge
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Yep you can.

unreal latch
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Thanks @hushed ridge - that's super helpful!