kc_dh_ff | Stripe Developers | Page 1

woeful shadowBOT Jan 23, 2023, 5:31 PM

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jagged barn Jan 23, 2023, 5:33 PM

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Hi 👋

Out of curiosity, where is your reader located? What type of test card are you using?

crimson talon Jan 23, 2023, 5:33 PM

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I am the developer - it is located in my home - but ultimately will be in stores used by our customers

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Test card is the one you see in the picture - I did not know there was more than 1 type

jagged barn Jan 23, 2023, 5:34 PM

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Is this in the US?

crimson talon Jan 23, 2023, 5:34 PM

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Yes

jagged barn Jan 23, 2023, 5:35 PM

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Okay. Can you share the device serial number?

crimson talon Jan 23, 2023, 5:35 PM

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Yes 1 minute

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WSC513151048214

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Here is the test card I purchased

jagged barn Jan 23, 2023, 5:41 PM

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I'n seeing some errors related to using live cards with test mode to payments

crimson talon Jan 23, 2023, 5:42 PM

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I tried a live card yesterday

jagged barn Jan 23, 2023, 5:42 PM

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This suggests the reader is working fine

crimson talon Jan 23, 2023, 5:42 PM

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Yes I think it is - I just need a way to test with a test card

jagged barn Jan 23, 2023, 5:43 PM

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Yes I suspect the issue may be with the test card itself.

crimson talon Jan 23, 2023, 5:43 PM

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I bought 2 of them and they both fail

jagged barn Jan 23, 2023, 5:43 PM

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Do you have an account rep with Stripe?

crimson talon Jan 23, 2023, 5:44 PM

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No

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How do I get one?

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Have others had this sort of issue?

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I'm doing everything just as the documentation says

jagged barn Jan 23, 2023, 5:45 PM

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Yes I'm sorry to say it sometimes happens. We get a bad batch of cards from the manufacturer.

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I was checking if you had an account rep before I recommended you go to Support to request replacement cards

crimson talon Jan 23, 2023, 5:46 PM

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Ok so I should go to support and request that?

jagged barn Jan 23, 2023, 5:46 PM

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Fortunately we can replace them at no additional cost to you

crimson talon Jan 23, 2023, 5:46 PM

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Can you give me a link for that?

jagged barn Jan 23, 2023, 5:46 PM

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Yes here you go: https://support.stripe.com/contact. I would include the device serial number and and the screenshots you shared here as well

crimson talon Jan 23, 2023, 5:46 PM

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Thank you for your help

#kc_dh_ff