Milind | Stripe Developers | Page 1

viscid pulsarBOT Jan 23, 2023, 12:14 PM

#

shell juniper Jan 23, 2023, 12:16 PM

#

👋 happy to help

#

why not just use our onboarding flow?

#

https://stripe.com/docs/connect/connect-onboarding

Connect Onboarding for Custom accounts

Let Stripe collect identity verification information for your Custom connected accounts.

wind inlet Jan 23, 2023, 12:24 PM

#

hey

#

let me share you the message from support team

#

With regards to India, due to connect restrictions, you can only have Standard connect accounts [0] for India. You can refer to this document to learn more about this [1].

Also to collect card details for payout you should build a custom onboarding form. If you need any help with this you can reach out to our Stripe developers through this discord channel [2].

#

let me know if above message make sense to you

shell juniper Jan 23, 2023, 12:25 PM

#

would you mind sharing your account id?

wind inlet Jan 23, 2023, 12:28 PM

#

i have created one test account

#

milind@ailoitte.com

shell juniper Jan 23, 2023, 12:28 PM

#

the one where the support sent your this reply

wind inlet Jan 23, 2023, 12:28 PM

#

yes, this is the id

shell juniper Jan 23, 2023, 12:29 PM

#

it's the acct_xxx number that you can find in https://dashboard.stripe.com/settings/account

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

wind inlet Jan 23, 2023, 12:29 PM

#

let me check

#

acct_1MHNYWSGQkpQOUrR

shell juniper Jan 23, 2023, 12:33 PM

#

thanks taking a look

#

are you sure you reached out using this account?

#

would it be possible that you contacted support while logging in as another account?

wind inlet Jan 23, 2023, 12:34 PM

#

Yes, I have raised a inquery from contact us

#

and got mail from stripe.

#

do i need to share the screenshot of email i have

#

?

shell juniper Jan 23, 2023, 12:35 PM

#

if you can yes please

#

it's just that I couldn't find the conversation for some reason

wind inlet Jan 23, 2023, 12:35 PM

#

may i know, how does that effect your help to me regarding my issue?

#

it is in mail.

#

contact us form

#

from stripe

#

shell juniper Jan 23, 2023, 12:37 PM

#

it's just for some context

wind inlet Jan 23, 2023, 12:37 PM

#

If you can share me your email id, I can loop you in

shell juniper Jan 23, 2023, 12:37 PM

#

would you mind showing the From, To , CC etc.

shell juniper Jan 23, 2023, 12:38 PM

#

wind inlet If you can share me your email id, I can loop you in

sorry it doesn't work that way, what you can do instead is reply to that email and specify that you are speaking to tarzan on discord this way I could find the conversation

wind inlet Jan 23, 2023, 12:39 PM

#

so i just write tarzan?

#

or anything else?

#

#

does this help??

shell juniper Jan 23, 2023, 12:40 PM

#

yes it does

wind inlet Jan 23, 2023, 12:41 PM

#

now can you help me understand?

#

Are you there?

shell juniper Jan 23, 2023, 12:44 PM

#

would you mind starting by reading https://support.stripe.com/questions/onboarding-requirements-for-stripe-connect-in-india

Onboarding requirements for Stripe Connect in India : Stripe: Help ...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

#

if you need Custom Accounts you should first get an approval from the sales person you have been in contact with

wind inlet Jan 23, 2023, 12:56 PM

#

Sure, But I wanted to know, what she exactly mean by statement "Also to collect card details for payout you should build a custom onboarding form"

#

should build a custom onboarding form?

#

is it different from stripes onboarding form?

plush junco Jan 23, 2023, 1:01 PM

#

Hi! I'm taking over this thread.

#

Can you summarize your question while I catchup?

wind inlet Jan 23, 2023, 1:07 PM

#

I got connected with stripe sales

#

I need to understand about sales teams statement "Also to collect card details for payout you should build a custom onboarding form"

plush junco Jan 23, 2023, 1:13 PM

#

You can use Custom Onboarding, as mentioned in this doc page: https://stripe.com/docs/connect/custom-accounts

#

But since you are in India, you will need to reach out to sales to be able to create Connect accounts: https://stripe.com/en-gb-fr/contact/sales

wind inlet Jan 23, 2023, 1:14 PM

#

sales team members statement is "Build a custom onboarding form", I wanted to understand that.

plush junco Jan 23, 2023, 1:17 PM

#

With custom accounts you have two options for onboarding:

build your own onboarding from scratch using the API
or use our custom obnboarding flow https://stripe.com/docs/connect/custom-accounts, which is much simpler and recommended

wind inlet Jan 23, 2023, 1:17 PM

#

ok

#

I need to do payouts across globe from by application

#Milind