Kate Maureen Sevilla | Stripe Developers | Page 1

worn thicketBOT Jan 20, 2023, 8:20 PM

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tacit jolt Jan 20, 2023, 8:20 PM

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Where are you seeing this error?

steep ice Jan 20, 2023, 8:21 PM

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the user provided a screenshot may I share it here?

tacit jolt Jan 20, 2023, 8:21 PM

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You can share if it doesn't contain sensitive info

steep ice Jan 20, 2023, 8:22 PM

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here

tacit jolt Jan 20, 2023, 8:23 PM

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Where are they seeing this and in what context?

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What api request is being made?

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Do you have a request id too?

steep ice Jan 20, 2023, 8:24 PM

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user verbatim " We have received incorrect data from STRIPE for the one of the settlement vide statement descriptor ST-*******. Could you please look into it. Due to this this payout is failing in our system and not getting posted.
This is second instance where we have received this issue."

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We didn't receive the item details and was with error message. Please check and confirm.

tacit jolt Jan 20, 2023, 8:25 PM

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I don't have enough info to investigate rn

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Need a request id or code snippet

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What is happening when this error occurs?

steep ice Jan 20, 2023, 8:25 PM

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It seems that they are trying to get the details on their platform.

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could it be they need to grant the object event with read permission?

tacit jolt Jan 20, 2023, 8:27 PM

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Above is just html output from the error

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What operation are they doing when the error occurs. Do you have a request id?

steep ice Jan 20, 2023, 8:29 PM

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I will have this confirmed with the user for now. But thank you so much for your help.

tacit jolt Jan 20, 2023, 8:30 PM

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Are you a developer? This discord is really for developers to get help on their api integrations. If not, it would be helpful to talk with your developer

#Kate Maureen Sevilla