BrianC | Stripe Developers | Page 1

uneven notchBOT Jan 20, 2023, 6:55 PM

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chilly grove Jan 20, 2023, 6:55 PM

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Hello

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Taking a look

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So looks like that Customer exists on your Platform, not your Connected Account

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So you are attempting a Direct Charge on your Connected Account which means the Customer must also have been created on your Connected Account as well

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If you are trying to create a Charge on_behalf_of the Connected Account then you still should be creating the Charge in your platform, meaning you should not be passing the Stripe Account Header when you create the Charge request

severe juniper Jan 20, 2023, 7:06 PM

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OK. As I mentioned previously, it was working fine up until Dec (the last time we processed charges like this) however the customer has been collected is how we have been doing it so perhaps I am mistaken about the on behalf of. I get mixed up with the terminology,. I will find a previous transaction of the same nature to compare. Has anything changed with regards to how these are processed?

chilly grove Jan 20, 2023, 7:07 PM

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Nope nothing has changed on our end with regards to this.

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This really has to be a change on your end with where the Charge is being created (platform vs. Connected Account)

severe juniper Jan 20, 2023, 7:08 PM

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The way this business is setup. our clients create a connected Express account and we collect pledges from customers and charge at a later date, our platform gets a fee and they are paid the rest. Is that called on behalf of? Just so I get it straight to communicate.

chilly grove Jan 20, 2023, 7:10 PM

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on_behalf_of is specifically a parameter that you use when you create a PaymentIntent (https://stripe.com/docs/api/payment_intents/create#create_payment_intent-on_behalf_of) or Charge. It allows you to actually create the PaymentIntent/Charge on your platform but have the end-customer see that they are paying the Connected Account.

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This is used with destination charges: https://stripe.com/docs/connect/destination-charges

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I can see that you were doing this in your Platform account as of Dec 15th

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But it seems that recently your integration changed to using the Charges API

severe juniper Jan 20, 2023, 7:11 PM

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Hmmm. We literally haven't touched the code on this site in over a year.

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Is this something to be concerned about? How is that changed other than our code?

chilly grove Jan 20, 2023, 7:12 PM

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This really only can change from your code. It looks like your account is doing a completely different thing than it was as of before Dec 15th and that only can be controlled via your code

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So something really did have to change on your end

severe juniper Jan 20, 2023, 7:13 PM

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Do you know exactly what that change would be?

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For info being sent to Stripe?

chilly grove Jan 20, 2023, 7:15 PM

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I mean you are using a completely different API endpoint to start with. Like before you were creating PaymentIntents (ex: https://dashboard.stripe.com/logs/req_Jnhocnd9WPJRlf) but now you are using the Charges API (ex: https://dashboard.stripe.com/logs/req_upEjFcCzMNnXxs)

severe juniper Jan 20, 2023, 7:20 PM

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Yes, that actually is intentional. I should rephrase that some of the charges are charged immediately and some are charged at a later date. I guess I'm confused as to why customers stopped being created on the connected account and are now being created on our master account. That is what is strange. That did not happen in the past. Literally nothing has changed, unless we were hacked which seems like a strange thing to change. I'll look into it some more. Is there an easy way to transfer customers over to a connected account and make the charges there?

chilly grove Jan 20, 2023, 7:24 PM

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Yeah this still indicates something had to have changed on your end. You can't copy Customer objects, you would re-create those on Connected Accounts if necessary. You can clone PaymentMethods from your Platform --> Connected Account if you need to.

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I would recommend backing up though and understanding the desired flow you want though

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And figuring out what did change

severe juniper Jan 20, 2023, 7:27 PM

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OK. Thanks for your help

#BrianC