adelvalle | Stripe Developers | Page 1

merry burrowBOT Jan 20, 2023, 4:21 PM

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fast geyser Jan 20, 2023, 4:22 PM

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Hello, what help do you need?

clever nebula Jan 20, 2023, 4:29 PM

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Yes Thanks

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I have a webhook, and As you can see in this picture

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I have an invoice.paid failed, and another success

fast geyser Jan 20, 2023, 4:30 PM

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Can you send the ID (evt_123) of the unsuccessful event?

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Have you checked what error the dashboard says happened when sending that event?

clever nebula Jan 20, 2023, 4:33 PM

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https://dashboard.stripe.com/events/evt_1MRzBjK8ASnZKS7JWsAUkDZL

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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both have the same event_id

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but both execute the servlet

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I dont know why the error ocurrs

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maybe because there is not response,,,, I'm not sure but in both cases, the servlet execute

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so my code is repeated

fast geyser Jan 20, 2023, 4:40 PM

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It looks like our first attempt to send that event timed out when reaching out to your server

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It might be helpful to check your network logs from around that time to see if you have a firewall or soemthing that rejected a request from one of our webhook IPs

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https://stripe.com/docs/ips#webhook-notifications

Domains and IP Addresses

Ensure your integration is always communicating with Stripe.

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Though if you were getting other events before or after, it may also be possible that your webhook endpoint code hung or something

clever nebula Jan 20, 2023, 4:41 PM

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But if I check my logs I can see that my code has been executed twice

fast geyser Jan 20, 2023, 4:41 PM

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All we can see from our side is that we didn't get a request back within 30 seconds

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Is this consistent enough that you can get this error by sending or resending a few events?

clever nebula Jan 20, 2023, 4:43 PM

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I Dont know

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but I dont know Why if there is a connection error, why the code has executed

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My logs:

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📎 message.txt

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I have an event at 14:34:00 and later the same event at 14:34:37

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And I don't know why if the first one was an error

fast geyser Jan 20, 2023, 4:47 PM

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If it got to your server, it sounds like your code either hung or errored out. Even if it is the same code, it sounds like something different happened between the two times that your server got that error.

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I see that there are other invoice.paid events that errored out in your logs. Were these all around the same time? Or does this just happen a lot with that event?

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If it consistently happens, it may be helpful to add logging to see where it gets stuck or errors or otherwise doesn't respond

clever nebula Jan 20, 2023, 4:49 PM

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I saw that It happens consistently

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Only One time I worked fine

sudden galleon Jan 20, 2023, 4:50 PM

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Hi 👋

clever nebula Jan 20, 2023, 4:50 PM

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hi

sudden galleon Jan 20, 2023, 4:52 PM

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I'm stepping in for @fast geyser as they need to go. However, the advice my colleague has provided is correct as far as I can see. You will need to examine how your code is handling the webhook requests Stripe is sending you

#adelvalle