#Yohana
minor ginkgo
broken urchin
Can you share the request id req_xxx? You can find it on https://dashboard.stripe.com/test/logs
broken urchin
This Connect account cannot currently make live charges. The
requirements.disabled_reasonproperty on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed.
If you are the Platform, you can check the account's requirements.disabled_reason as the error suggested
pastel urchin
i am the administrator of the account .. how do i reach the "requirements.disabled_reason"?
broken urchin
You mean you are the Platform right?
You can call Retrieve Account API and pass the Connected Account Is
Or you can simply view it in your Dashboard
pastel urchin
starting on the second method .. on the dashboard how do i check?
the on the API can you shra sample request body and endpoint so that i can test on my Postman ?
broken urchin
Just paste the Connected Account Id into your Dashboard search box
For the API: https://stripe.com/docs/api/accounts/retrieve
broken urchin
You may be login in different account
That PI was created from this account acct_104JdY4hiKc2kZhp
pastel urchin
let me try on Postman
i can see a lot of parameters not enabled others are pending
broken urchin
You would want to check the disabled_reason
pastel urchin
ok .. i can find it on the same request or need to send another one?
broken urchin
In the same response I believe
pastel urchin
i checked twice i couldn't see .. may be i share you the response body
fast drift
It's in the requirements hash: https://stripe.com/docs/api/accounts/object#account_object-requirements-disabled_reason