#MatM
timber igloo
pallid sage
Hi, I wish I could help, but with any feature that you need to write in to us we are unable to help on this server. Our support team will be able to assist you better than I can: https://support.stripe.com/contact
On the alternative approach, you cannot send any funds to a customer directly the way you described above. Can you share which document you're referring to here?
dawn sage
https://stripe.com/docs/refunds#unlinked-refunds - this is the reference to the unlinked transfer. Under data availability. It doesn't tell me what the feature actually does or how it works, so I can't make a decision on if it would work for me or now
https://stripe.com/docs/api/treasury/outbound_payments - this is the OutboundPayments reference I found in the API, which I thought would be a workable alternative. If I've misunderstood or not missed the point or whatever, thats fine. I'm glad I haven't wasted too much time with it if it's not going to work 🙂
pallid sage
Thank you, let me further look. I had not realized this document was public. What you're trying to do send funds to your customers, correct? And can you share your use case as well?
dawn sage
Exactly. My use case is, the client has migrated a book of business onto our platform. The previous platform didn't use Stripe, so there's no previous transaction to link to and process a refund against. We need a way to issue refunds to these customers.
pallid sage
I see, in this case you should write into support and explain your situation and ask if it's possible to create a refund, without an associated Charge on Stripe. The would be able to further assist.
You should included this exact verbiage for your use case.
Your case is not exactly this, https://stripe.com/docs/refunds#data-availability as it's for data availability use cases.
dawn sage
No worries. I have done that already this morning, but I was guided back to the Discord here by my colleagues. I'm relatively new to using Stripe, and they tell me you folks here are great with providing help etc, and you're pretty quick to respond too (both of which seem true from my limited interactions so far 🙂 )
pallid sage
This, https://stripe.com/docs/api/treasury/outbound_payments won't work as it's between Stripe accounts. It would only work with connected accounts, and not your end customers. This allows a Platform to send funds directly to the Connected account's external bank.
Happy to help!
dawn sage
So the outboundpayment effectively bypasses the connected account? Instead, sending money to the external bank account. But for that to work, the receiver (which in my case would be the customer who needs to receive the refund) would still need to have a Stripe account for that to work
pallid sage
That is correct.
dawn sage
So how does the unlinked payment feature (where the data is not available) work? I appreciate this isn't necessarily my specific use case scenario, but I'm wondering if that process could work with a bit of development effort on my side. As the documentation doesn't say much more than 'email data-availability@stripe.com' it's hard to work out if this is viable or not for my scenario
pallid sage
It would work very similar to issuing a refund, https://stripe.com/docs/api/refunds/create and I'm afraid you'd need to wait for support to send you the exact document for how is done.
dawn sage
got it, I'll keep following up with them about that then
One final question then. If not via OutboundPayments, is there a capability that allows me to send a 'one off' or 'ad-hoc' payments to non-stripe customers that I could consider using?
pallid sage
Currently, no.
dawn sage
Not the answer I wanted, but it is the answer I needed to know.
Thank you, you have been very helpful
pallid sage
NP!
dawn sage
Feel free to close this thread. If I have something else, I'll start a new one 🙂
pallid sage
We typically leave them open for a little bit, if it has been stale then we close them. Thank you