#Laëti

1 messages · Page 1 of 1 (latest)

radiant idolBOT
plain bough
#

hi! yes this is not really documented. I would not use it, instead I would retrieve the PaymentIntent and base any actions on the status of that.

thorn gale
#

Ok but what would be the difference between a go back and a failed payment ?

plain bough
#

what is a "go back"?

thorn gale
#

If for example you are on Giropay's payment website and you click on the "go back" arrow
I will try to show you a screenshot
On Bancontact website it is a cancel button

plain bough
#

I think in both cases the user goes to the return_url and the PaymentIntent status is requires_payment_method

thorn gale
plain bough
#

hence your question about using redirect_status to differentiate, which is a good question and I agree would probably help, but we've failed to document that parameter so I can't tell you what it would be, you could directly test it and rely on that

thorn gale
#

Ok ok

#

Thank you !

#

Have a nice day 🙂

#

Sorry I have one last question !

#

Do you know why I can't activate Klarna from the dashboard ?

#

On test mode

rich panther
#

Could you please share your account id ?

thorn gale
#

And from the connected account

#

Yes, just a moment to get it

rich panther
thorn gale
#

The connected account for which I need to activate and handle Klarna's activation are german and french

rich panther
#

And what is your Platform account location?

thorn gale
#

France

#

With 2 "child account" for Belgium and Germany

#

Sorry for the delay about the account id, I am searching it

rich panther
thorn gale
#

The account id should be this one : acct_17CtV2A69XfgDO9E

#

Yes I see it !

rich panther
thorn gale
#

But I don't understand the required actions

#

When I click on "payment method settings page" it leads me to the exact same page so I don't understand

#

For this account (one of the children accounts) : acct_1L15sZE7ePEuIRmR
Klarna is activated in the account settings but I still can't activate it for connected accounts

#

Are you still here ?

rich panther
#

yes I'm with you

#

let me check your account

thorn gale
#

Ok thank you 🙂

rich panther
#

The required action is

Your Standard accounts must activate this payment method in their dashboard settings page.
For example, this acct_1L15sZE7ePEuIRmR needs to activate Klarna in their dashboard, you can't do it for them as a Platform, they need to log to their dashboard and do it by themselves.
Once is done, you should seeing Klarna as a PaymentMehtod in their settings:
https://dashboard.stripe.com/test/connect/accounts/acct_1L15sZE7ePEuIRmR/activity

thorn gale
rich panther
#
  1. there is no way I can activate Klarna from https://dashboard.stripe.com/test/settings/payment_methods/connected_accounts ?
    You can do this for Express or Custom Accounts and not for Standard Accounts (the case for acct_1L15sZE7ePEuIRmR)
  2. how can the account activate it from their dashboard ? I can't see Klarna in the available payments on their dashboard
    They need to connect to their Stripe dashboard using their username/password, not logging as a Connected Account from your platform Dashbaord
thorn gale
#

But we only have Express Accounts and we still can't activate it

rich panther
#

Ah sorry, I think I missed something, let me check more please

thorn gale
#

The platform accounts are standard but all our connected accounts are express

rich panther
#

Maybe it was created by mistake, if it's the case, delete that one and create another test Conencted Account as Express

thorn gale
#

But this is our german platform account

rich panther
#

And it's a Standard Conencted Account to this one acct_17CtV2A69XfgDO9E

thorn gale
#

But I need to activate Klarna for this one for example : acct_1MQukwE9f5KEuZGl
Which is an express connected accound linked to acct_1L15sZE7ePEuIRmR

mild comet
winged ledge
#

Hi! I'm taking over this thread. Give me a few minutes to catchup.

mild comet
#

I'm taking the thread too because we are working together

winged ledge
#

Is your goal to enabled Klarna on this Express account acct_1MH8oUEErY9dAPqu?

mild comet
#

Our company has platform account in France, and we have express account for our French customer
Then We have two Account in Germany and Belgium, connected the the France platform
In these 2 account we will handle express account for our Belgium and Dutch customers.

We can’t find a way to activate Klarna for the express account of our customers

#

we create a charge and add on_behalf_of with the id of acct_1MH8oUEErY9dAPqu exaclty

mild comet
winged ledge
#

we create a charge and add on_behalf_of with the id of acct_1MH8oUEErY9dAPqu exaclty
Can you share an example of a PaymentIntent ID? It's not clear to me what type of charge that is.

mild comet
winged ledge
#

Thanks! Give me a few minutes to look into this.

mild comet
#

no problem

winged ledge
#

OK, so you are creating a Destination Charge on an Express account, which makes sense.
After double checking on our end, it looks like enabling Klarna on a connected account is a gated feature. So you would need to reach out to Stripe support and ask if they can enabled it on your account. https://support.stripe.com/contact

mild comet
#

For the global German Account?

full belfry
#

From your platform account (acct_1L15sZE7ePEuIRmR)

#

As you're using on_behalf_of, the Klarna capability needs to exist on the connected account(s) but its a feature that's behind a gate. Support can help with that

mild comet
#

perfect thank you, then I will try !

full belfry
#

np!