#ShipX
pliant heart
topaz cobalt
Hi there, can you share with me the PaymentIntent ID?
topaz cobalt
Is this the correct Payment? Based on the log, it's succeeded https://dashboard.stripe.com/test/logs/req_bdKx0DnebcbYzb
pale harness
yes
but my question is after some payments , we face error like insufficient funds in test mode?
why is it happening?
topaz cobalt
I need the ID of one of the failed PaymentIntents so that I can help you
pale harness
ok
currently we do not have any failed payment
but api throws an error like this
can we have a call?
so we can be straight with you
will have some solution
topaz cobalt
I can only support you through chat
pale harness
ok
topaz cobalt
You can come back when you found a failed paymentIntent ID
pale harness
yeah but
it does not fail the payment
it just throws an error
like we put money in stripe account
then we release those money
so at the time of release we face this error
it throws error like this
r u there?
topaz cobalt
Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
pale harness
req_lRJHTDRPtAGXoi
POST /v1/refunds
Status
200 OK
ID
req_3g900M9OQPoaf8
Time
1/17/23, 6:48:14 AM
IP address
5.181.218.14
API version
2020-08-27
Source
Idempotency
Key — 284731a1-4d97-4e90-8385-a66546c2f3d3
{
"id": "re_3MRD2lBZzP6KIXXR0bq20PFp",
"object": "refund",
"amount": 3577,
"balance_transaction": "txn_3MRD2lBZzP6KIXXR0acLDJ51",
"charge": "ch_3MRD2lBZzP6KIXXR0AMBB6S8",
"created": 1673959694,
"currency": "usd",
"metadata": {
},
"payment_intent": null,
"reason": null,
"receipt_number": null,
"source_transfer_reversal": null,
"status": "succeeded",
"transfer_reversal": null
}
topaz cobalt
Thanks for the ID. so it's not about payment failure, it's a failed refund because of insufficient balance in your Stripe account.
pale harness
yes so why is it showing
i had funds but still it is showing like this
why refunds are not available?
topaz cobalt
https://dashboard.stripe.com/test/balance/overview as far as I can tell, your Stripe balance is 0
You can turn off auto payout to stop automatically transferring funds to your bank account, so that you have suffficient balance for refunds.
pale harness
ok i will check and get back to u
but currently i am in test mode
liike my app is not live
in test mode, we also need to add real funds(real money)?
topaz cobalt
Not necessary
You don't have enough balance because you are currently on auto-payout. Which means Stripe will automatically payout your available balance to bank account daily (default).
pale harness
ok
topaz cobalt
You can turn off auto-payout so that you can keep you balance in Stripe account, and use it for refunds when necessary.
pale harness
ok
topaz cobalt
pale harness
i am not able to find toggle or button for making auto pay out off
topaz cobalt
There's a section called Payout Schedule, and you can choose either automatic or manual.