MatM | Stripe Developers | Page 1

static valleyBOT Jan 19, 2023, 5:02 AM

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gleaming bolt Jan 19, 2023, 5:03 AM

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Hi there, I'm afraid that you can't create a refund without charge. The workaround is to create a credit for your customer https://stripe.com/docs/billing/customer/balance

Customer credit balance

Learn how to use the customer credit balance.

hardy hill Jan 19, 2023, 5:06 AM

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From what I see, this is like 'store credit', right? IE it doesn't actually return money to the customer, but rather reduces the next payment amount?

gleaming bolt Jan 19, 2023, 5:07 AM

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Yes you are right.

hardy hill Jan 19, 2023, 5:10 AM

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So that would mean its possible for a customer to have a credit balance. If they cancel, we'd still need to refund that credit balance?

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(I'll have to look into the legal implications and if that is sufficient to issue a credit, not to mention the actual customer experience and if the business would be happy with that)

gleaming bolt Jan 19, 2023, 5:16 AM

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I really don't have a solution to create a refund without a charge. Maybe you can ask Stripe support https://support.stripe.com/contact and see if they have any solutions?

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hardy hill Jan 19, 2023, 5:17 AM

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No worries, thanks for the help 🙂

#MatM