thomasst | Stripe Developers | Page 1

untold galleonBOT Jan 18, 2023, 3:37 PM

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odd needle Jan 18, 2023, 3:40 PM

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Hello, looking in to your subscription, will get back with what I can find

subtle nexus Jan 18, 2023, 3:49 PM

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Thanks, keep me posted 🙂

odd needle Jan 18, 2023, 3:54 PM

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Still having trouble figuring out what is going on here. I am reaching out to a colleague for help. Will get back to you with what we can find

violet narwhal Jan 18, 2023, 3:57 PM

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Hi there 👋 I'm pulling that up and taking a look.

subtle nexus Jan 18, 2023, 3:58 PM

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Thank you!

violet narwhal Jan 18, 2023, 4:16 PM

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Apologies for the delay, it took a bit longer than anticipated to locate the Invoice that seems to have led to this.

Looking at that Subscription, the third most recent Invoice is currently in a void state, but it looks like the due date for that Invoice passed before it was voided or had a successful payment attempt, to the Subscription went into a past_due state as expected:
https://stripe.com/docs/billing/subscriptions/overview#failed-payments

subtle nexus Jan 18, 2023, 4:17 PM

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So when that invoice is voided, it doesn't change the subscription back to active?

#thomasst