#Yohana
tepid pivot
pastel wing
Do you have a specific payment example you can share?
serene ocean
I will share here
pastel wing
Error message
"message": "This Connect account cannot currently make live charges. The requirements.disabled_reason property on the account will provide information about why this account is currently disabled. If you are a customer trying to make a purchase, please contact the owner of this site. Your transaction has not been processed."
"type": "invalid_request_error"
Sounds like the Connect account is still unverified as we're awaiting information. Did you check the requirements hash on the Account object to see what is outstanding?
pastel wing
It wouldn't be on the Payment Intent object, but the Account object. If you're using Connect, are you correctly onboarding your accounts?
serene ocean
on theevent object i can't see requirements
This account is new and we are totally new to the Stripe .. may you can help what to check and how .. on our dashbaord/
pastel wing
I recommend you read this doc for an understanding of how you create and onboard Connect accounts before processing payments: https://stripe.com/docs/connect/standard-accounts
serene ocean
Thanks .. let me go through and get back to you
worthy epoch
Hello 👋 You'd likely want to talk to Shopify about this as it is a third-party integration.
We wouldn't know anything about how its built. They should be able to help you with this.
serene ocean
ok thanks ... other payments integrated on Zohobooks but transactions failed too
What can be the issue
worthy epoch
Just like shopify Zohobooks is also a third-party integration. We wouldn't have any insights on what's causing this failure. You'd want to talk to them first and narrow down.
serene ocean
ok .. thanks .. let me follow up
worthy epoch
👍