#heymato
compact leaf
shy ledge
👋 happy to help
royal oriole
message of the customer:Actually, yes, I did. First I attempted to use Apple Pay and it wouldn’t load. So I put in my credit card info and it still didn't work so I actually ordered on Amazon.
Shouldn't I see apple pay attempt in the logs?
shy ledge
I didn't see any payment attempt on this PaymentIntent
royal oriole
this is strange ...
shy ledge
I'm not sure what happened with them to be honest
but I would urge you to recreate the scenario they did
and if for some reason you were able to replicate please recontact us with the exact steps to be able to help you debug
royal oriole
OK
Looking through some other payments I see this ... also strange https://dashboard.stripe.com/payments/pi_3MRMg9EzohgVwKXw0U7FymVK
I seem to have a lot of incompletes...
shy ledge
for that particular PI, I saw that there are multiple requests to update the PI, maybe that's part of your app logic, that is re-running, but not getting to the point of payment, maybe the customer is refreshing the page several times but not getting to the point of having a successful payment
royal oriole
Yes, it is a bit hard to find out what the problem is
I think I will need something like hotjar perhaps...
shy ledge
I'm not familiar with hotjar to be honest