Asdrubale | Stripe Developers | Page 1

winter sableBOT Jan 18, 2023, 10:03 AM

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ocean sedge Jan 18, 2023, 10:03 AM

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Hi there!

tepid geyser Jan 18, 2023, 10:03 AM

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Hi

ocean sedge Jan 18, 2023, 10:03 AM

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What do you mean by "but the request can't be delivered"? If your server returning an error?

tepid geyser Jan 18, 2023, 10:05 AM

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I mean that the request is not received from the server and that's the error returned in dashboard

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ocean sedge Jan 18, 2023, 10:08 AM

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Can you share the webhook endpoint ID (we_xxx)?

tepid geyser Jan 18, 2023, 10:10 AM

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we_1MRXTfBWfwutbSUWiiAOSy9C

ocean sedge Jan 18, 2023, 10:13 AM

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If you look at a specific event, for example https://dashboard.stripe.com/test/events/evt_3MRXWTBWfwutbSUW0MbX7k0v you can see the error:

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So your server as a TLS error

tepid geyser Jan 18, 2023, 10:18 AM

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how could I solve this TLS error?

ocean sedge Jan 18, 2023, 10:29 AM

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You'll need to update your server configuration. We talk about TLS errors here: https://stripe.com/docs/webhooks/best-practices

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More specifically:

(TLS error) ERR We were unable to establish a secure connection to the destination server. These errors are usually caused by an issue with the SSL/TLS certificate or an intermediate certificate in the destination server’s certificate chain. Perform an SSL server test to find issues that might cause this error.
Which links to https://www.ssllabs.com/ssltest/

tepid geyser Jan 18, 2023, 10:59 AM

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this is what the scan of the ssl returned, the problem coud be the incomplete chain?

ocean sedge Jan 18, 2023, 11:00 AM

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Yes it looks like that's the issue.

tepid geyser Jan 18, 2023, 11:02 AM

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could I ask you how to complete this chain?

ocean sedge Jan 18, 2023, 11:05 AM

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No idea sorry, this is completely unrelated to Stripe.

#Asdrubale