nunu | Stripe Developers | Page 1

worthy hearthBOT Jan 18, 2023, 9:59 AM

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real monolith Jan 18, 2023, 9:59 AM

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Hi there!

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Pasting your other message here:

what can be the reason, is it that the response is not getting correctly?

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What do you mean by "payment happens but it is not recording in our site"? Can you share a PaymentIntent ID?

thick hull Jan 18, 2023, 10:01 AM

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ours is a course selling platform where instructors can connect their stripe account for selling courses, once purchased users get enrolled to course and transaction details saved in database

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but in above case purchase happens and users not enrollimg to course and details not saved

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one of our connected account acct_1HqdYbAbPXBbwhXj

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customer in their ACCOUNT cus_NBYq78VMJCLtxo

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pi_3MRBj5AbPXBbwhXj0kE7TO0j

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they said in the last 30 days around 5 such cases happened, but there are many successful cases too

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Anoother customer in their site cus_NA3QxHBl9KZAUE

real monolith Jan 18, 2023, 10:06 AM

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I had a look, and I confirm that this PaymentIntent succeeded. So from Stripe's end everything worked.

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Then how do you enroll a user is completely up to you and not related to Stripe.

thick hull Jan 18, 2023, 10:08 AM

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But is there a chance that the response, payment intent succeeded didn't reach us like network issue or something

real monolith Jan 18, 2023, 10:09 AM

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If that happens, then Stripe will resend you the event as explained here: https://stripe.com/docs/webhooks/best-practices#retry-logic

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And for this PaymentIntent I don't see webhook issue

thick hull Jan 18, 2023, 10:12 AM

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form the logs i can see "The payment pi_3MRBj5AbPXBbwhXj0kE7TO0j for £42.80 requires you to take action in order to complete the payment" which means authentication required , user need to approve using otp or like that

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what is this "xx@gmail.com's payment for an invoice for £42.80 requires a verification step by the user"

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is it the same

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in some other customer logs i can't see this statement

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only "requires you to take action in order to complete the payment" this type can be seen

past glacier Jan 18, 2023, 10:15 AM

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👋 taking over for my colleague. Let me catch up.

thick hull Jan 18, 2023, 10:23 AM

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ok , can you please check what can be the reason ?

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our logs dosnot shows any code error

past glacier Jan 18, 2023, 10:33 AM

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I don't really follow the question

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would you mind elaborating?

thick hull Jan 18, 2023, 10:39 AM

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can you see our previous chat history

past glacier Jan 18, 2023, 10:41 AM

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if you don't mind to summarize the Q I would be really thankful

thick hull Jan 18, 2023, 10:43 AM

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ours is a course selling platform where instructors can connect their stripe account for selling courses, once purchased users get enrolled to course and transaction details saved in database
but in some cases purchase happens and users not enrolling to course and details not saved in our database
one of our connected account acct_1HqdYbAbPXBbwhXj
customer in their ACCOUNT cus_NBYq78VMJCLtxo
pi_3MRBj5AbPXBbwhXj0kE7TO0j
they said in the last 30 days around 5 such cases happened, but there are many successful cases too

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our logs dosnot shows any code error

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we are not sure what the case can be?

past glacier Jan 18, 2023, 10:47 AM

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the pi you shared was successful

thick hull Jan 18, 2023, 10:48 AM

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and correct response was sent?

past glacier Jan 18, 2023, 10:51 AM

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what do you mean?

thick hull Jan 18, 2023, 11:09 AM

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in subscription case , response of createsubscription api will contain the payment intent id ?

past glacier Jan 18, 2023, 11:11 AM

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if you add the expand latest_invoice.payment_intent then yes

#nunu