#heymato
pale pulsar
drowsy shuttle
Hi there, do you have the PaymentIntent ID?
wide totem
This is the pi numbver: https://dashboard.stripe.com/payments/pi_3MRKjUEzohgVwKXw1I5YXfLc
Do you see anything strange or is the problem on customer side ?
drowsy shuttle
If you check the last_payment_error of this PaymentIntent, it says The PaymentIntent failed due to a timeout on the upstream provider's side. Provide a new payment method to attempt to fulfill this PaymentIntent again.
Which means the payment provider has problem during this payment.
wide totem
The only problem is, our customer added a screenshot, and the money went from their account... This is actually the second time we had this
This is the payment receipt from the customer
Am I doing something wrong in my implementation?
drowsy shuttle
You mean the funds was deducted from their account, but you don't receive it in your Stripe account?
wide totem
yes
Stripe says the payment did not happen, but the customer received a receipt the money is deduced
drowsy shuttle
based on what I saw in your account, the payment was not succeeded.
Can I suggest you to write in to Stripe support https://support.stripe.com/contact to investigate further?
wide totem
OK I will
Just to make sure
Atm when on my site this is my flow:
- createPayment
- (updatePayment intent when one was created already, e.g price change)
- confirmPayment
- listen to webhook for success or failure
- in case of failure re-use paymentIntent
drowsy shuttle
Can you tell me more about re-use paymentIntent ?
wide totem
well, I reuse the intentID
So when a customer has an paymentIntent ID, this gets stored in my redux store. When a payment did not succeed, I re-use this ID and update the intent with whatever changes (amount, currency,...)
once a payment succeeded, I clear the redux store id and a new paymentIntent is created on checkout
drowsy shuttle
Hmm, why do you need to create a new paymentIntent when the payment succeeded?
wide totem
I do not create a new one instantly, only when the customer goes again to checkout
so when entering checkout I check if there is a PID or not. If not I create one, else I re-use an existing.
drowsy shuttle
OK. Then so far I don't see a problem in your integration.
wide totem
OK
Thank you
I just have an of topic question. Is there a way to 'bookmark' or store my conversations in discord?
Now it is sometimes hard to find my threads again
drowsy shuttle
I don't see a bookmark function in discord, but you can bookmark the thread URL in your own broswer