kaushalsaddal | Stripe Developers | Page 1

frigid muralBOT Jan 18, 2023, 7:13 AM

#

topaz drum Jan 18, 2023, 7:13 AM

#

Hi there, how can I help?

velvet badge Jan 18, 2023, 7:14 AM

#

sharing one example pi_3MQPbfCQUkZYV1OM115NjBJx

#

this a transaction in this we can see collection fees

#

deducted but

#

collected application fees not transferred to main account

#

complete order amount going to transfer in Connect account

#

?

#

can you help?

topaz drum Jan 18, 2023, 7:16 AM

#

You are saying that the platform didn't receive the application fee?

velvet badge Jan 18, 2023, 7:16 AM

#

yes right

#

application fee in Platform account

#

not getting

#

sample transaction id I Have shared

topaz drum Jan 18, 2023, 7:18 AM

#

https://dashboard.stripe.com/connect/application_fees/fee_1MQPcYC2bdjtmzwQZAzy2VE5 it's here

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

velvet badge Jan 18, 2023, 7:21 AM

#

0.22 application fee we can see bt its not transffered in account

#

??

#

that is the concern

topaz drum Jan 18, 2023, 7:24 AM

#

You mean you are looking for a payout of amount 0.22?

velvet badge Jan 18, 2023, 7:27 AM

#

0.22 it should be transfered in Platform account right?

#

that is not happening

#

?

topaz drum Jan 18, 2023, 7:28 AM

#

I still don't understand. I've shown you the application fee record.

#

May I know what make you think that the application fee is not transferred to platform?

velvet badge Jan 18, 2023, 7:28 AM

#

yes its showing in dashboard deducted application fees

#

deducted application fee should be transfered in main platform account but its going in connect account.

topaz drum Jan 18, 2023, 7:31 AM

#

What make you think so?

velvet badge Jan 18, 2023, 7:32 AM

#

0.22 its a application fee

#

Order amount is Amount
$9.63

#

0.22 should be transfered to platform Oztap account not in Connect account

topaz drum Jan 18, 2023, 7:35 AM

#

I still don't understand what make you think the 0.22 goes to connected account instead of platform.

velvet badge Jan 18, 2023, 7:36 AM

#

0.22 application goes to platfrom account instead of connect accont

#

?

#

bt its not happening

#

0.22 also transferred to connect account

#

how we can correct it

topaz drum Jan 18, 2023, 7:37 AM

#

I really have challenge understanding your problem because I see none from your Dashboard.

velvet badge Jan 18, 2023, 7:38 AM

#

let me explain

#

more

#

you can see 0.22 application fee right?

topaz drum Jan 18, 2023, 7:43 AM

#

Thanks for waiting, discord is busy today

#

yes there's a 0.22 application fee

velvet badge Jan 18, 2023, 7:43 AM

#

where it is going means in which account platfrom account or connect account ?

#

not getting in platform account

#

this is the concern

topaz drum Jan 18, 2023, 7:45 AM

#

This is the part I don't understand, what make you think that the 0.22 doesn't get into platform?

velvet badge Jan 18, 2023, 7:45 AM

#

wait

#

there is two account

#

one is connect account

#

another one is main Oztap account right?

#

application fee should transfer in Oztap account

#

can you tell me 0.22 in which account its tranffered ??

topaz drum Jan 18, 2023, 7:47 AM

#

The platform gets the application fee

velvet badge Jan 18, 2023, 7:47 AM

#

which platform can you tell me exact account

#

?

#

yes issue is that the platform not getting the application fee.

#

can you tell me why the platfrom balance in negitive ?? AUD Balance
View
-$71.10

#

?

topaz drum Jan 18, 2023, 7:54 AM

#

I can't share with your the platform account ID because I can't verify your identity in discord.

velvet badge Jan 18, 2023, 7:55 AM

#

can you tell me why amount in negitive?

#

platform amount?

topaz drum Jan 18, 2023, 7:55 AM

#

I can only help with API integration questions. for other questions please reach out to Stripe support https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

velvet badge Jan 18, 2023, 7:55 AM

#

Yes API we also have issue

#

this error we getting

topaz drum Jan 18, 2023, 7:57 AM

#

I believe the error message is very clear. You have insufficient balance.

velvet badge Jan 18, 2023, 7:58 AM

#

why this message coming that is not clear because its coming before going to stripe page?

topaz drum Jan 18, 2023, 8:06 AM

#

I don't understand why it's not clear

#kaushalsaddal