#KOA
oak sailBOT
clever brook
You guys or whoever mistakenly flag my stripe account as not validate to the terms of services
lost pumice
Otherwise, I can't help with account-specific issues.
clever brook
Just because I use my Ko-Fi with my stripe account
And the appeal website is nonexistent
lost pumice
Ah no I can't help with that sorry. You have to work with our Support team on that via https://support.stripe.com/contact/login. We can only help developers with technical questions about our API here since this is a public server.
clever brook
How am I supposed to even appeal when the option you give to me is nonexistent
Come on. Ya’ll got to have some sort of way to fix mistakes
clever brook
And the appeal website is nonexistent
Again the link they give to me by my email is nonexistent
How am I supposed to appeal
Here’s proof
Just took a Screenshare right now
Having no option to appeal the mistake isn’t right
lost pumice
Hmm you get the "Sorry but the page you are looking for isn't found" when you hit contact support via your Dashboard?
You are correct that you should still be able to email
lost pumice
Hmm okay I'll flag that internally and we will look into it. In the meantime, you can send an email via https://support.stripe.com/contact/email
lost pumice
I can't work with account-specific issues as I noted since this is a public forum. It isn't safe for you to transmit anything about your account. You have to contact our Support team directly for that.
Sorry this is frustrating. Please use the above link to email our Support team
clever brook
I can't work with account-specific issues as I noted since this is a public foru...
Is there a phone number I can contact them easily?
I rather not wait pass the date they claim they are refunding whatever they decide what they think
Can I share my Ko-fi account on here since they said they can’t detect it for some reason?
lost pumice
No you can't share any sensitive data here. If you go to https://support.stripe.com/contact/login in incognito mode what do you see?
lost pumice
If you login there there should be a way to request a call or request a chat.
clever brook
No email
lost pumice
Yep so select a topic there
And depending on your location and other factors it should allow for chat/call
clever brook
Again there’s no option for my issue. How can I appeal something that isn’t on the option
lost pumice
You can always select "Other"
lost pumice
Please email the Support team. As I said, I'm sorry this is frustrating but I can't help with account-specific issues here.
clever brook
This is ridiculous
Incase you needed evidence that I have Ko-Fi and it’s the one that I use with my stripe account
Freelance work
Can I get help or no?
@grave jungle thoughts?
grave jungle
I wish I could help, but this chat is focused on developers and API integration questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact/email we don't have access to the tools or views necessary to do anything with your request, I'm sorry.