#Rohit89
candid osprey
patent skiff
Can you share a screenshot of each of these billing portals? Do you know if they use the same billing portal configuration?
hardy stump
Yes same billing portal. In our platform user can signup with new organisation. That user buys a plan and hence subscription will be created on stripe side.
An organization can have multiple users. When other user access the portal whose email is not created in stripe as customer... able to cancel but cancel reason modal box is not there
patent skiff
Does the Subscription have a Subscription Schedule? There are some limitations mentioned here about cancelling and updating Subscriptions via the Billing Portal: https://stripe.com/docs/customer-management#limitations
hardy stump
No, we have fixed plan.. User is subscribed with monthly plan.
Issue is one user see the cancel reason pop and other wont
patent skiff
Right, I understand that. Can you share the request ID for the request that created each Billing Portal?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
patent skiff
It's possible that the configurations are different. I'd recommend looking at the creation requests and trying to identify what might be different among them
hardy stump
ok
thanks
Is there a way, I can collect a payment and create an item to existing subscription. ??
Should I use checkout with mode payment? And when charge succeeded, I can update the existing subscription ?
patent skiff
Is there a way, I can collect a payment and create an item to existing subscription. ??
Yes, you can either do this via the API or the dashboard: https://support.stripe.com/questions/create-update-and-schedule-subscriptions
hardy stump
I want to show suer the payment page, when he done the payment update the existing subscription with item
patent skiff
I want to show suer the payment page, when he done the payment update the existing subscription with item
I don't understand the question. It's grammatically very difficult to parse what you're actually asking here.
hardy stump
Sorry, that was typo. Stripe charges fee for one time payment but not on recurring amount in subscription?
grand storm
HI 👋 I'm stepping in as my teammate needed to step away. I'm sorry, but I'm not sure I understand your question. Fee structures is not something that we are familiar with in this forum, so you may want to check with our Support team regarding your fee questions (but my understanding is that a fee is charged for any payments processed through Stripe):
https://support.stripe.com/?contact=true
hardy stump
Ok. I got it... another thing. Is it possible to get the quantity for one time payment using checkout in charge.succeeded webhook
grand storm
No, Charge objects do not contain line item details such as quantity, that information will ned to be retrieved from the associated Checkout Session object.