hooky-invoice-failure | Stripe Developers | Page 1

barren hedgeBOT Jan 17, 2023, 5:19 PM

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formal tide Jan 17, 2023, 5:20 PM

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More context: For most accounts everything works fine (we use Stripe Connect, we are a B2B). This is happening with only a couple accounts.

muted salmon Jan 17, 2023, 5:20 PM

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hooky-invoice-failure

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@formal tide was there any Charge created? Or just a failed payment on an Invoice (which can happen if no payment method is being saved)

formal tide Jan 17, 2023, 5:20 PM

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I'm not sure. Here's an example payment intent: pi_3MN4VzDxcWtM6ueJ1ITXwqrR

muted salmon Jan 17, 2023, 5:22 PM

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that's just a PaymentIntent

formal tide Jan 17, 2023, 5:23 PM

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Correct, and we do this:
const charges = await stripe.charges.list({ payment_intent: id }, { stripeAccount: accountId });

muted salmon Jan 17, 2023, 5:23 PM

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You can look all of this up yourself! Look at the Event you are referencing and check whether a Charge happened or not. I'm assuming you are getting an invoice.payment_failed Event and that Event would have charge: 'ch_123' or charge: null

formal tide Jan 17, 2023, 5:24 PM

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Looking now

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Ok I loaded my dashboard and selected this account, what am I looking for? If I search the payment intent in question I see a timeline, of failed payments, etc.

muted salmon Jan 17, 2023, 5:26 PM

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None of this

formal tide Jan 17, 2023, 5:26 PM

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ahhh I am re reading your msg sorry, looking for the event!

muted salmon Jan 17, 2023, 5:26 PM

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you're the developer, you said

if a payment fails right after finishing a Trial Period something goes wrong
Doesn't that mean you have a webhook handler that gets an invoice.payment_failed Event?

formal tide Jan 17, 2023, 5:26 PM

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Yes, I'll look for an event id example. One sec!

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Ok, found the event, let me see...

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"charge": null,

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The event contains that.

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(another developer is telling me it may be the case that these customers were in a "weird" 3DS state... I can ask them to clarify if needed)

muted salmon Jan 17, 2023, 5:30 PM

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okay so in most cases this means there was no real payment, usually because the customer doesn't have any saved payment method for example

formal tide Jan 17, 2023, 5:52 PM

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Cool cool. Additional question, as we're investigating this... When creating a checkout session, if one uses mode=setup instead of mode=subscription, could this be the cause for charges not being created when Trial ends? Because customer added a payment method, but didn't really attach it to the subscription or set it as default?

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My doubt is... if they only have one payment method, doesn't it get used automatically? or even in that case it's needed to be marked as default payment method?

muted salmon Jan 17, 2023, 5:54 PM

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or even in that case it's needed to be marked as default payment method?
correct! That's most likely your issue. You saved a payment method but never marked it as default so we can't use it for future invoices

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@formal tide does that unblock you?

formal tide Jan 17, 2023, 6:04 PM

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Yes, thank you! We can close this! Thanks a lot!

#hooky-invoice-failure