#chrisamayas
daring kayak
azure brook
Hello 👋
Can you share your account ID?
azure brook
It doesn't look like the feature has been enabled on this account.
Do you have multiple accounts by any chance?
austere quarry
We have two accounts listed when I am logged in, the account number I just gave and one labelled "Atlas account"
Not sure if this is a pre-generated account?
azure brook
Not sure what you mean by pre-generated account
austere quarry
Sorry, just checked with a colleague and the other account is something to do with him. Could you check another account ID for me to see if it has been enabled on that one by mistake?
azure brook
sure
azure brook
doesn't look like its enabled on this account either.
austere quarry
Strange. I assume you guys can't enable it on this end?
azure brook
We can't. But you can reach out to the folks who were helping you enable this feature. They should be able to look and fix the configuration!
austere quarry
Okay perfect. Thanks so much for your help!
azure brook
NP! 🙂 Good luck